Field IT Technician — Tech Support & Hardware Expert

Wild Bill's Tobacco; Troy (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Extensive training and development opportunities

Career advancement potential

Award-winning culture

Job summary

Wild Bill's Tobacco in Troy, Michigan is seeking a Computer Support Specialist to provide technical assistance to users and resolve computer issues. This role includes installing and maintaining hardware, monitoring performance, and ensuring customer satisfaction.

The ideal candidate will have a High School Diploma, 3+ years of experience in IT support, and strong knowledge in computer systems and customer service. Join a company that values its employees and offers opportunities for growth!

Qualifications

• High School Diploma or equivalent required.
• Minimum 3 years in a related IT support field.
• Knowledge of circuit boards and electronic equipment.

Responsibilities

• Provide technical assistance to computer users.
• Answer questions or resolve computer problems.
• Set up equipment and install necessary software.
• Monitor system performance and detect errors.
• Install and repair hardware and peripheral equipment.

Skills

Knowledge of computer hardware and software

Customer service principles

Knowledge of telecommunications systems

Clerical procedures

Experience with P.O.S systems

Experience with surveillance systems

Education

High School Diploma or equivalent

3+ years in a Computer Support Specialist role

Job description

Wild Bill's Tobacco in Troy, Michigan is seeking a Computer Support Specialist to provide technical assistance to users and resolve computer issues. This role includes installing and maintaining hardware, monitoring performance, and ensuring customer satisfaction.

The ideal candidate will have a High School Diploma, 3+ years of experience in IT support, and strong knowledge in computer systems and customer service. Join a company that values its employees and offers opportunities for growth!