IT Support Technician - Frontline Helpdesk & A/V Setup

BETA Technologies; South Burlington (VT); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Onsite healthcare

Medical coverage

Dental and vision

Short- and long-term disability

Paid parental leave

Daily lunch provided

Flight lessons

RSUs

PSUs

Job summary

BETA Technologies in Vermont is seeking an IT Support Technician to join our helpdesk. You will be the frontline for IT support, resolving hardware, software, AV, and networking issues and delivering exceptional user service.

Responsibilities include using an electronic ticketing system, supporting new hires, maintaining conference room systems, and creating detailed IT documentation. The role requires cross‑platform troubleshooting and strong written communication.

Qualifications

• Proficiency in troubleshooting across Windows, Mac, and Linux operating systems
• Experience in administration and provisioning of user accounts and devices via Entra ID / Active Directory and Mobile Device Management software
• Exposure to Google Admin, Microsoft Entra and Microsoft Intune
• Strong technical writing skills for creating clear and detailed documentation

Responsibilities

• Provide end user support to resolve computer hardware, software, audio video, basic networking, printing, and other technology related issues in a timely and professional manner
• Utilize an electronic ticketing system for opening, closing, escalating, and tracking requests and activities across the business
• Be the first point of contact for IT issues, delivering exceptional service to our users
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Plan and conduct new hire training related to the use of hardware and productivity software
• Maintain and install conference room audio video systems and related equipment
• Create and maintain IT documentation in a detailed manner

Skills

Windows troubleshooting and support

Mac troubleshooting and support

Linux troubleshooting and support

Technical writing

Network troubleshooting

PowerShell scripting

Customer service orientation

Tools

Entra ID

Active Directory

Mobile Device Management (MDM)

Google Admin

Microsoft Entra

Microsoft Intune

Slack

Zoom

Google Meet

Microsoft Teams

Confluence

Jira

PLEX

Polarion

3DX

SolidWorks

PowerShell

Job description

BETA Technologies in Vermont is seeking an IT Support Technician to join our helpdesk. You will be the frontline for IT support, resolving hardware, software, AV, and networking issues and delivering exceptional user service.

Responsibilities include using an electronic ticketing system, supporting new hires, maintaining conference room systems, and creating detailed IT documentation. The role requires cross‑platform troubleshooting and strong written communication.