IT Help Desk Technician - Frontline User Support

Valley Health Systems, Inc.; Barboursville (WV); On-site; USD 42,000 - 60,000; Full time

Job summary

Valley Health Systems, Inc. is seeking an IT Help Desk Representative to provide frontline technical support across clinics, departments, and administration.

You will troubleshoot day-to-day issues, document actions, escalate when needed, and maintain a high standard of service. Responsibilities include end-user support, imaging and deploying computers, maintaining asset records, backups monitoring, and knowledge-base contributions.

Qualifications

• 1–2 years in technical support, help desk, or customer service.
• Familiarity with Windows and macOS operating systems and common software.
• Experience using ticketing systems (e.g., ServiceNow, Zendesk).
• Excellent customer service and communication skills for non-technical users.

Responsibilities

• Respond to support tickets via phone, email, or ticketing system.
• Troubleshoot Windows OS, Office apps, and basic hardware.
• Resolve login, MFA, printing, and network issues with end-user impact.
• Document all activities in the ticketing system and provide follow-up.

Skills

End-user support

Ticketing systems

Remote/Desktop support

Customer service

Education

Associate degree in IT or related field

High school diploma or GED

Tools

ServiceNow

Zendesk

Job description

Valley Health Systems, Inc. is seeking an IT Help Desk Representative to provide frontline technical support across clinics, departments, and administration.

You will troubleshoot day-to-day issues, document actions, escalate when needed, and maintain a high standard of service. Responsibilities include end-user support, imaging and deploying computers, maintaining asset records, backups monitoring, and knowledge-base contributions.