IT Support Technician: Frontline Help Desk & OT Tech

TEKsystems; Youngstown (OH); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

PTO / Paid time off

Job summary

TEKsystems is seeking an IT Administrator in Youngstown, OH to provide frontline end-user support in both office and production environments. You will gain exposure to desktops, mobile devices, networking, and warehouse technology while helping troubleshoot a range of hardware and software issues.

Ideal candidates have IT help desk experience, strong problem-solving, and excellent customer service. This is a contract-to-hire, fully onsite role offering growth within a collaborative TEKsystems

Qualifications

• 6+ months of IT Help Desk or Desktop Support experience.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.

Responsibilities

• Serve as the primary IT support contact via phone, email, and in person.
• Troubleshoot hardware, software, and device issues for end users.
• Support desktops, laptops, tablets, printers, scanners, IP phones, barcode scanners, and mobile devices.
• Image, configure, deploy, and refresh end-user hardware and peripherals.
• Assist new hire technology setup and equipment deployments.
• Track, inventory, and asset-tag IT equipment.
• Support production floor and warehouse tech, including handheld scanners and label printers.
• Basic network connectivity troubleshooting and wireless support.
• Assist with conference room tech and AV equipment.
• Escalate complex issues to senior IT staff.

Skills

IT Help Desk

Customer service

Troubleshooting

Desktop support

End-user support

Communication skills

Job description

TEKsystems is seeking an IT Administrator in Youngstown, OH to provide frontline end-user support in both office and production environments. You will gain exposure to desktops, mobile devices, networking, and warehouse technology while helping troubleshoot a range of hardware and software issues.

Ideal candidates have IT help desk experience, strong problem-solving, and excellent customer service. This is a contract-to-hire, fully onsite role offering growth within a collaborative TEKsystems