End-User IT Support Specialist (SCCM & Imaging)

TEKsystems; Westfield Center (OH); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

TEKsystems in Westfield Center, OH is seeking an IT Support Technician for a contract role. Expect to refresh about 1,000 laptops per year with most tasks automated via SCCM. The position is customer-facing with emphasis on strong communication and teamwork.

Responsibilities include help desk tickets (break/fix & software installs), troubleshooting hardware/software, and using AI to resolve issues. Level 2 with ~2–4 years of experience is noted, in a hybrid work setting.

Qualifications

• Experience in IT support and customer-facing roles.
• Ability to review documentation and follow procedures.

Responsibilities

• Perform laptop refresh work (approx. 1,000 laptops/year) with SCCM automation.
• Handle 10% of tickets (break/fix & software installs) and basic troubleshooting.
• Provide customer-facing IT support and resolve issues, sometimes using AI tools to look up solutions.
• Communicate effectively with end users and team members.

Skills

Help desk support

Service Desk

Hardware/Software

Windows

Troubleshooting

Technical support

Customer service

Microsoft Office

Office 365

Imaging

Internet Explorer

Troubleshooting hardware

Ticketing system

Tools

SCCM

Windows OS (M365)

Citrix

Active Directory

PowerShell

Job description

TEKsystems in Westfield Center, OH is seeking an IT Support Technician for a contract role. Expect to refresh about 1,000 laptops per year with most tasks automated via SCCM. The position is customer-facing with emphasis on strong communication and teamwork.

Responsibilities include help desk tickets (break/fix & software installs), troubleshooting hardware/software, and using AI to resolve issues. Level 2 with ~2–4 years of experience is noted, in a hybrid work setting.