Frontline IT Support Tech - Classroom & Devices

Gilder Search Group; Columbia, Northern (SC, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Gilder Search Group is seeking an entry-level frontline IT Support specialist to assist faculty, staff, and students with hardware, software, and classroom technology. You will troubleshoot Windows and macOS systems, manage user accounts, and support peripherals and AV equipment.

The role includes device deployment, onboarding/offboarding, and routine maintenance, with escalation to senior IT staff as needed. Strong customer-service and willingness to learn are essential.

Qualifications

• High school diploma or equivalent with demonstrated knowledge or experience supporting computers, technology, or end users.
• Basic knowledge of computer hardware, software, operating systems, and peripherals.
• Ability to troubleshoot common computer and technology problems.
• Familiarity with Windows environments.

Responsibilities

• Provide frontline technical support to faculty, staff, and students in person, remotely, and via the service-request process.
• Troubleshoot and resolve issues related to Windows/macOS computers, software, authentication, printers, peripherals, and network connectivity.
• Support classroom, AV, conferencing, and livestreaming technologies and assist with meetings and hybrid events.
• Assist with workstation setup, deployment, onboarding/offboarding, and routine technology maintenance; document work and escalate when needed.
• Collaborate with IT staff and university partners, following procedures and documenting issues and solutions.

Skills

Troubleshooting

Customer service

Communication

Learning new technologies

Education

Associate degree or technical certification

Tools

Windows

macOS

Microsoft 365

Active Directory

Microsoft Intune

Jamf

Job description

Gilder Search Group is seeking an entry-level frontline IT Support specialist to assist faculty, staff, and students with hardware, software, and classroom technology. You will troubleshoot Windows and macOS systems, manage user accounts, and support peripherals and AV equipment.

The role includes device deployment, onboarding/offboarding, and routine maintenance, with escalation to senior IT staff as needed. Strong customer-service and willingness to learn are essential.