IT Support Technician - End-User Tech, Training & AV

Yale University; United States; On-site; USD 60,000 - 75,000; Full time

Job summary

Yale University seeks an IT Support Technician 2 to deliver end-user support across desktops, laptops, and mobile devices, with emphasis on network connectivity and AV coordination for meetings. You will train users and assist in maintaining office equipment, applying best practices and staying current with technology.

Responsibilities include managing Active Directory, deploying software updates, and supporting core services like email and backup systems, while collaborating with teams to

Qualifications

• Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and an Associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience.
• Experience with Windows and Mac OS, and core Microsoft 365 applications.
• Experience with ticket management systems and ITIL processes can be a plus.

Responsibilities

• Manages a client department’s complete desktop computing environment.
• Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs.
• Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date.
• Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements and interacting with vendors.
• Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and network.
• Responds to emergency and routine calls for computer assistance in support of core services (email, scheduling and backup systems) and client applications.
• Trains users in the use of desktop equipment.
• Trains other support technicians.

Skills

Customer service

Mac OS & Windows

Troubleshooting

Communication

Education

High school diploma

Associates degree

Bachelor's degree

Tools

IT ticketing systems

Active Directory

Microsoft 365

Networking basics

Job description

Yale University seeks an IT Support Technician 2 to deliver end-user support across desktops, laptops, and mobile devices, with emphasis on network connectivity and AV coordination for meetings. You will train users and assist in maintaining office equipment, applying best practices and staying current with technology.

Responsibilities include managing Active Directory, deploying software updates, and supporting core services like email and backup systems, while collaborating with teams to