IT Support Specialist: Campus Tech & A/V Expert

PageUp People Limited; New York (NY); On-site; USD 65,000 - 70,000; Full time

Job summary

Yeshiva University is seeking a Technical Support Specialist to provide on-site and remote support for faculty, staff, and students. You will handle Tier 1/2 issues, deliver classroom and event technology support, and contribute to documentation and security practices.

The role requires experience with Windows/macOS, Microsoft 365, and ITSM tools, plus strong customer service and communication skills. Evening/weekend coverage may be needed, with opportunities for training and growth.

Qualifications

• 2+ years of hands-on help desk/service desk experience (Tier 1/2).
• 2+ years of audio-visual experience supporting live events.
• Experience supporting Windows and macOS endpoints, peripherals, and productivity apps.
• Experience with Microsoft 365 including account/access troubleshooting.
• Familiarity with ITSM ticketing systems (e.g., ServiceNow).
• Strong troubleshooting skills with structured approach.
• Customer service mindset capable of explaining technical concepts to non-tech users.
• Proficient in documenting knowledge and processes.

Responsibilities

• Provide Tier 1 and Tier 2 Service Desk support for faculty, staff, and students (virtual and on-site).
• Troubleshoot and support Microsoft Office/Office 365; provide access support as needed.
• Create, update, and maintain user accounts and access (directory services).
• Support classroom technology including A/V, projectors, conferencing equipment, and room setups.
• Set up and operate A/V and computer equipment for meetings/events across campuses, including after-hours coverage.
• Maintain VoIP phone system and resolve issues.
• Follow security standards and contribute to knowledge base.
• Test and evaluate software, OS, hardware for reliability and performance.
• Escalate issues appropriately and communicate status via ServiceNow.
• Document and communicate incident/status updates; prepare operational docs.
• Provide technical guidance/training to users and peers as needed.

Skills

Help desk

A/V support

Windows/macOS

Microsoft 365

ServiceNow

Troubleshooting

Customer service

Documentation

Education

Associate’s degree in IT/CS

Tools

ServiceNow

Job description

Yeshiva University is seeking a Technical Support Specialist to provide on-site and remote support for faculty, staff, and students. You will handle Tier 1/2 issues, deliver classroom and event technology support, and contribute to documentation and security practices.

The role requires experience with Windows/macOS, Microsoft 365, and ITSM tools, plus strong customer service and communication skills. Evening/weekend coverage may be needed, with opportunities for training and growth.