IT Support Specialist (Tampa)

Prosum; Tampa (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

ProSum is seeking an End User Services Specialist to deliver technical support and seamless IT operations for internal teams globally. You will ensure hardware, software, identity access, and network reliability for a productive workforce across offices and remote setups.

Responsibilities include onboarding/offboarding, device provisioning, IAM management (Okta, AD), and maintaining ITSM queues with SLA targets.

Qualifications

• 2+ years in an enterprise IT support role.
• Experience with macOS and Windows in a corporate network.
• Hands-on with Okta and Active Directory, plus MDM (Jamf Pro, Intune).

Responsibilities

• Provide Tier 1–2 support for hardware, software, and OS across offices and remote sites.
• Manage onboarding/offboarding, laptop provisioning, and identity lifecycle access.
• Maintain ITSM ticket queues and resolve incidents within SLA targets.
• Troubleshoot productivity tools and SaaS such as Google Workspace, Slack, Zoom, and Microsoft 365.
• Collaborate with IT Infra and Security to deploy updates and enforce endpoint compliance.
• Maintain hardware asset inventory and coordinate repairs/refreshes.
• Draft and update self-service knowledge base docs and SOPs.

Skills

2+ years enterprise IT support

MacOS & Windows troubleshooting

Identity & access management

Problem-solving & analytical mindset

Team collaboration

Tools

Okta

Active Directory

Jamf Pro

Microsoft Intune

Google Workspace

Slack

Zoom

Jira Service Management

Confluence

Job description

As an End User Services Specialist, you will deliver technical support and seamless IT operational experiences to internal team members. You will act as a primary technical resource, ensuring local and remote employees have the hardware, software, identity access, and network reliability needed to build the future of construction technology.

Responsibilities:

• Provide Tier 1–2 technical support for hardware, software, network connectivity, and operating systems (macOS, Windows) across global offices and remote setups.
• Manage the full employee onboarding and offboarding lifecycle, including laptop provisioning, endpoint configuration (Jamf, Intune), and identity lifecycle access (Okta, Active Directory).
• Maintain ticket queues in ITSM platforms (e.g., Jira Service Management, ServiceNow), managing incidents and service requests within strict SLA targets.
• Troubleshoot productivity tools and SaaS platforms, including Google Workspace, Slack, Zoom, Microsoft 365, and Zoom Rooms.
• Partner with IT Infrastructure and Information Security teams to deploy system updates, security patches, and enforce endpoint compliance.
• Maintain an organized inventory of hardware assets, accessories, and licenses; coordinate hardware repairs, warranty replacements, and hardware refreshes.
• Draft, maintain, and update self-service knowledge base documentation for internal users and team standard operating procedures (SOPs).

Requirements:

• Experience: 2+ years in an enterprise IT support, Help Desk, or End User Services role.
• OS Expertise: Proficiency supporting both macOS and Windows operating systems in a corporate network environment.
• Identity & Access Management: Hands-on experience with identity platforms (Okta, Active Directory) and Mobile Device Management (Jamf Pro, Microsoft Intune).
• Core SaaS Stack: Familiarity with managing cloud tools like Google Workspace, Slack, Zoom, and Jira/Confluence.
• Troubleshooting: Strong analytical skills with a methodical approach to diagnosing hardware, application, and basic network issues.
• Culture Fit: Alignment with company's core values—Openness, Optimism, and Ownership—and a customer-first service mindset.