IT Support Specialist: End-User & Help Desk Expert

Metropolitan Ministries, inc.; Tampa (FL); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Health insurance

PTO

401K

Life Insurance

EAP

Tuition Reimbursement

Training and career development

YMCA discount

Job summary

Metropolitan Ministries in Tampa seeks an IT Support Specialist to ensure smooth computer operations and timely end-user assistance. You will install, diagnose, repair, and upgrade PC hardware and software, while handling help requests efficiently.

The role requires 2 years of coursework or equivalent, 3+ years help desk experience, and familiarity with Office 365 and Active Directory. On-site work with opportunities for training and career growth are offered.

Qualifications

• 2 years of computer science coursework or equivalent work experience.
• A+ and/or Network+ certifications are a plus.
• Minimum of 3 years in a help desk support environment.
• Experience with service desk ticketing systems.
• Experience supporting Microsoft Office 365.
• Experience with Active Directory (account management).

Responsibilities

• Troubleshoot problems in person, remote, phone, or email and provide end-user assistance.
• Assist systems staff with new software deployments and upgrades.
• Provide quality technical support and customer service consistently.
• Support Microsoft core business apps and operating systems.
• Support client-specific applications including cloud-based services.
• Basic network level support (LAN).
• Troubleshoot computers, IP phones, peripherals, networking, and related issues.
• Assist in workstation lifecycle rotations.
• Document detailed notes and steps taken for each issue.
• Maintain technical asset inventory.
• Develop user training materials and FAQs.
• Meet service level goals and KPI targets.
• Understand organizational needs and mission.
• Attend trainings and contribute to team goals.

Skills

Windows OS

Mobile OS

Virus removal

Peripherals

Communication

Time management

Multitasking

Detail-oriented

Work ethic

English proficiency

Education

A+ Certification

Network+ Certification

Tools

Active Directory

Office 365

Ticketing Systems

Job description

Metropolitan Ministries in Tampa seeks an IT Support Specialist to ensure smooth computer operations and timely end-user assistance. You will install, diagnose, repair, and upgrade PC hardware and software, while handling help requests efficiently.

The role requires 2 years of coursework or equivalent, 3+ years help desk experience, and familiarity with Office 365 and Active Directory. On-site work with opportunities for training and career growth are offered.