IT Support Technician — End-User Help Pro

Lexicon, Inc.; Little Rock (AR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

HSA with Employer contributions

Vision Insurance

Short Term/Long Term Disability

401(k) with Employer Match

Paid Vacation

Job summary

A leading construction services firm is seeking an experienced IT Support Technician to ensure smooth IT operations. The role includes troubleshooting hardware and software issues, assisting users, and maintaining inventory records. The ideal candidate should have a strong understanding of IT systems, excellent communication skills, and experience with Windows OS and Microsoft Office. This position offers competitive benefits including medical insurance and a 401(k) plan.

Qualifications

• Minimum of 2 years' experience in IT preferred.
• Experience with troubleshooting hardware and software issues.
• Ability to assist with onboarding and offboarding tasks.

Responsibilities

• Respond to user inquiries via phone, email, or ticketing system.
• Document issues and resolutions in the help desk system.
• Perform remote troubleshooting using diagnostic tools.

Skills

Basic understanding of computer systems

Customer service skills

Communication skills

Technical troubleshooting

Education

High school diploma or equivalent, IT coursework

Tools

Windows OS

Microsoft Office Suite

Ticketing systems

Remote desktop tools

Active Directory

Job description

A leading construction services firm is seeking an experienced IT Support Technician to ensure smooth IT operations. The role includes troubleshooting hardware and software issues, assisting users, and maintaining inventory records. The ideal candidate should have a strong understanding of IT systems, excellent communication skills, and experience with Windows OS and Microsoft Office. This position offers competitive benefits including medical insurance and a 401(k) plan.