Senior End User Technician — IT Operations

AllianceBernstein; Minneapolis (MN); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading global investment management firm is seeking a Senior End User Technician based in Minneapolis to enhance their IT support. You'll provide advanced troubleshooting for hardware and software, manage device installations, and collaborate with various teams to ensure smooth operations. The ideal candidate has 4–6+ years of experience in desktop support and expertise in Windows OS, with strong communication skills and an ownership mindset. Join a company that values professional growth and collaboration.

Qualifications

• 4–6+ years of desktop support experience.
• Strong expertise with Windows OS and endpoint management tools.
• Knowledge of networking fundamentals.
• Experience supporting virtual desktop environments.

Responsibilities

• Provide advanced troubleshooting for hardware, software, network, and peripherals.
• Handle escalations from the Service Desk and junior technicians.
• Perform root-cause analysis and propose improvements.

Skills

Desktop support experience in enterprise environments

Windows OS expertise

Problem-solving skills

Communication skills

Ownership mindset

Education

Certifications such as A+, Network+, ITIL, or Microsoft modern desktop

Tools

Endpoint management tools

Corporate security tools

Job description

A leading global investment management firm is seeking a Senior End User Technician based in Minneapolis to enhance their IT support. You'll provide advanced troubleshooting for hardware and software, manage device installations, and collaborate with various teams to ensure smooth operations. The ideal candidate has 4–6+ years of experience in desktop support and expertise in Windows OS, with strong communication skills and an ownership mindset. Join a company that values professional growth and collaboration.