IT Help Desk Technician – End-User Support & Training

Ampcus, Inc; Washington (District of Columbia); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology consulting firm in Washington, DC is seeking a motivated Service Desk Technician to provide user support and track issues to resolution. The ideal candidate will assist both internal and external users via various communication channels and help with IT training for new hires. Candidates should have customer service skills and a basic understanding of Windows and PC installation. This role can lead to further learning opportunities within the firm.

Qualifications

• Zero to two years of directly related experience.
• Knowledge of installing Windows and building/repairing PCs preferred.
• Experience with customer service and end user support is desired.

Responsibilities

• Provide advanced phone/email/walkup support to users.
• Assist users in connecting to the network remotely.
• Conduct IT training for new hires.

Skills

Customer service

Problem-solving

Communication

Analytical skills

Education

High School to Bachelor Degree

Tools

Microsoft Office Application Suite

Windows OS

Ticketing systems

Job description

A technology consulting firm in Washington, DC is seeking a motivated Service Desk Technician to provide user support and track issues to resolution. The ideal candidate will assist both internal and external users via various communication channels and help with IT training for new hires. Candidates should have customer service skills and a basic understanding of Windows and PC installation. This role can lead to further learning opportunities within the firm.