End User Support Technician

ESPO Corporation; Kansas City (MO); On-site; USD 23,322 - 40,914; Full time

Benefits offered by this job

PTO

Group Health and Dental Insurance

401k

Job summary

A leading IT service provider in Kansas City is seeking an End User Support Technician for a 12-month contract. This mid-senior level position involves providing robust technical support and resolution to customers, both in-person and remote. The ideal candidate will have a High School Diploma/GED, strong knowledge of computer hardware, and excellent communication skills. The role includes troubleshooting, ticket management, and inventory tracking, contributing to a dynamic IT environment. Comprehensive benefits package is included.

Qualifications

• High School Diploma/GED Required.
• Knowledge of computer hardware and operating systems.
• Analytical and well organized.
• Good communication skills, written, verbal, and listening.
• Able to work well independently as well as in a group.
• Must be a self-starter.

Responsibilities

• Provide technical assistance and resolution with emphasis on customer support.
• Image, configure, install, repair, and upgrade computer systems.
• Troubleshoot for hardware and technical incidents.
• Update and resolve tickets assigned individually or in a group queue.
• Provide support to customers seeking technical assistance.
• Perform inventory of devices and track assignment.
• Resolve tickets in the ServiceNow Support queue.
• Ensure high customer support through detailed documentation.
• Assist with installation of new software packages as needed.
• Perform new hire desk setups and office equipment connection.
• Collaborate with IT Service Owners for complex issue resolution.
• Provide accurate information on IT products and services.
• Document resolution steps for recurring issues in knowledge base.

Skills

Knowledge of computer hardware and operating systems

Analytical and well organized

Good communication skills

Ability to work independently and in a group

Self-starter

Education

High School Diploma/GED

Job description

End User Support Technician

Location: Kansas City, MO

Job type: 12 month Contract

Base pay range

$16.93/hr - $29.70/hr

Responsibilities

• Provide technical assistance and resolution as necessary with strong emphasis on customer support, teamwork, and urgency.
• Image, configure, install, repair, and upgrade computer systems and perform routine maintenance.
• Troubleshoot for hardware and technical incidents.
• Update and resolve tickets assigned individually or within a group queue, providing timely resolutions and customer support.
• Provide support to customers seeking technical assistance in person or remote.
• Perform inventory of devices and track and maintain their assignment to customers.
• Resolve tickets in the ServiceNow Support queue, meeting department specifications.
• Provide high level of customer support through detailed documentation in ticketing system.
• Assist customers with installation of new software packages, based on licensing requirements.
• Perform new hire desk setups, office/department move equipment connection.
• Partner with IT Service Owners for the resolution of complex issues.
• Provide accurate information on IT products and/or services and their availability.
• Follow-up with customers and provide updates on request status.
• Document resolution steps for reoccurring issues in knowledge base.
• Provide updates for out of date knowledge base documents.
• Participate in Problem and Change management processes as necessary.
• Provide tier-1 AV hardware troubleshooting, and on-site connection/presentation support as requested.

Qualifications

• High School Diploma/GED Required
• Knowledge of computer hardware and operating systems
• Analytical and well organized
• Good communication skills, written, verbal, and listening
• Able to work well independently as well as in a group.
• Must be a self-starter

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Oil and Gas, Renewable Energy, Semiconductor Manufacturing, and Utilities

ESPO Corporation

Phone: [phone]

Website: www.espocorp.com

ESPO has a comprehensive benefits package which includes PTO, Group Health and Dental Insurance, and 401k after you have satisfied the necessary waiting periods.

We are an Equal Opportunity Employer and value the benefits of diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status, or any other attribute or protected characteristic by law. If you need assistance applying, please get in touch with us directly.