IT Support Technician: Help Desk & Security Admin

Island Finance LLC; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Island Finance LLC is seeking an IT Support professional to provide technical assistance across computer systems, hardware, and software for headquarters and branches. You will diagnose issues, manage service tickets, and support PBX/communication systems, security policies, and VPN/SSL access.

The role requires 2+ years in IT within financial services, strong Microsoft product knowledge (Office 365, Active Directory, Windows 10), and a valid driver’s license.

Qualifications

• Bachelor's degree or equivalent experience in information technology.
• 2+ years of experience in the related field.
• Experience in the financial services industry, banking, or a heavily regulated business.
• Excellent customer service skills.
• Thorough knowledge of Microsoft products is required.
• Experience with Microsoft Office 365, email server administration, Windows 10, and Active Directory is required.
• Analytical and problem-solving skills, with great attention to detail.
• Self-motivated and driven, with the ability to prioritize and execute tasks effectively in a high-pressure environment.
• Experience working in a collaborative and team-oriented environment.
• Driver's license Required.

Responsibilities

• Provide technical assistance and support to Island Finance users related to computer systems, hardware, or software, phone systems, and A/V equipment.
• Respond to queries, run diagnostic programs, isolate the problem, and implement solutions.
• Open, monitor, and update service tickets.
• Provide technical support to the IF headquarters and branches.
• Manage workstation security policies; support VPN/SSL, RDP connectivity for remote users.
• Travel to IF branches to work on IT-related issues.
• Availability/flexibility to work on rotating weekends.

Skills

Customer service

Active Directory

Office 365

Windows 10

Email server administration

Bachelor's degree

Analytical thinking

Teamwork

Driver's license

Education

Bachelor's degree in information technology

Tools

Active Directory

Office 365

Windows 10

Job description

Island Finance LLC is seeking an IT Support professional to provide technical assistance across computer systems, hardware, and software for headquarters and branches. You will diagnose issues, manage service tickets, and support PBX/communication systems, security policies, and VPN/SSL access.

The role requires 2+ years in IT within financial services, strong Microsoft product knowledge (Office 365, Active Directory, Windows 10), and a valid driver’s license.