IT Support Technician - Critical Ops & End-User Expert

SPACE EXPLORATION TECHNOLOGIES CORP; Town of Canandaigua (NY); On-site; USD 83,096,832 - 128,943,360; Full time

Job summary

SpaceX is seeking an experienced IT Support Technician to deliver world-class IT services for SpaceX staff, including engineers and mission operations teams. The role covers onboarding, hardware/software deployment, troubleshooting, and asset management, with a focus on end-user infrastructure and conference room tech.

The ideal candidate has strong customer service skills, thrives in a fast-paced environment, and can work independently while managing multiple priorities.

Qualifications

• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• Experience supporting Microsoft technologies.
• Experience supporting Mac iOS and Linux environments.
• Technical certifications (i.e. A+, Network+, MCSE).

Responsibilities

• Provide 1st and 2nd, and 3rd tier support to SpaceX employees.
• Manage on site inventory and the total lifecycle of IT assets.
• Procure, configureand deploy computer hardware and mobile cellular devices.
• Troubleshoot software and hardware issues, in person and remotely.
• Configure and troubleshoot desktop, label and large multifunction printers.
• Network support and troubleshooting. From device connectivity to VLAN configuration.
• Configure non-traditional network attached devices (production, metrology and test machines)and interface with SpaceX infrastructure.
• Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
• Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.

Skills

IT support

Microsoft tech

Mac/iOS

Linux environments

Education

High school diploma

Job description

SpaceX is seeking an experienced IT Support Technician to deliver world-class IT services for SpaceX staff, including engineers and mission operations teams. The role covers onboarding, hardware/software deployment, troubleshooting, and asset management, with a focus on end-user infrastructure and conference room tech.

The ideal candidate has strong customer service skills, thrives in a fast-paced environment, and can work independently while managing multiple priorities.