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IT Support Technician

WellnessLiving

Tampa (FL)

Hybrid

USD 45,000 - 65,000

Full time

4 days ago
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Job summary

A leading company in tech solutions is seeking an IT Support Technician to provide top-tier support for business hardware and software. The ideal candidate will have experience in troubleshooting, user account management, and a solid background in customer service. This hybrid role offers flexibility while ensuring the smooth operation of IT systems across the organization.

Qualifications

  • Minimum 2+ years of experience in a helpdesk or IT support role.
  • Experience with Office 365 applications.
  • Strong communication and teamwork abilities.

Responsibilities

  • Triage and troubleshoot hardware and software issues.
  • Manage user account creation and termination.
  • Ensure proper deployment and maintenance of user workstations.

Skills

Customer service
Communication skills
Problem-solving
Detail-oriented
Teamwork

Education

High school diploma
College education or certifications in computer science

Tools

Office 365
JIRA
Ticketing systems
Windows
MacOS

Job description

  • Triage and troubleshoot hardware and software issues reportedby users.
  • Provide support in setting up and installing business hardware and software for users.
  • Manage the creation and termination of user accounts in IT systems.
  • Ensure proper deployment, maintenance, and decommissioning of user workstations.
  • Assist with administering and configuring the local area network and applicable hardware, such as firewalls, switches, APs, and other devices.
  • Ensure proper operation of A / V equipment in office boardrooms.
  • Provide technical support for various business applications such as Office 365, Zoho, JIRA, and other proprietary software.
  • Address, update, and follow up on tickets submitted into the ticket system.
  • Create and update documentation of IT assets, daily processes, and solutions to common IT issues.
  • Ensure adherence to IT compliance policies and standards.

Qualifications & Skills :

  • Minimum 2+ years of experience in a helpdesk, IT support role or similar
  • Previous experience in customer service / support roles
  • Experience working withOffice 365 applications (Exchange, AzureAD, SharePoint Online, etc.)
  • Experience using ticketing systems
  • Knowledge of both Windows and MacOS
  • Strong written and oral communication skills
  • Ability to work within a team in a virtual or office environment
  • Detail-oriented and strong problem-solving capabilities

Education :

  • Minimum of a high school diploma
  • Additional college education or certifications in computer science or related fields are considered an asset.
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It Support Technician • Hybrid Tampa, United States

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