IT Support Technician

WellnessLiving; Tampa (FL); Hybrid; USD 45,000 - 65,000; Full time

Job summary

A leading company in tech solutions is seeking an IT Support Technician to provide top-tier support for business hardware and software. The ideal candidate will have experience in troubleshooting, user account management, and a solid background in customer service. This hybrid role offers flexibility while ensuring the smooth operation of IT systems across the organization.

Qualifications

• Minimum 2+ years of experience in a helpdesk or IT support role.
• Experience with Office 365 applications.
• Strong communication and teamwork abilities.

Responsibilities

• Triage and troubleshoot hardware and software issues.
• Manage user account creation and termination.
• Ensure proper deployment and maintenance of user workstations.

Skills

Customer service

Communication skills

Problem-solving

Detail-oriented

Teamwork

Education

High school diploma

College education or certifications in computer science

Tools

Office 365

JIRA

Ticketing systems

Windows

MacOS

Job description

• Triage and troubleshoot hardware and software issues reportedby users.
• Provide support in setting up and installing business hardware and software for users.
• Manage the creation and termination of user accounts in IT systems.
• Ensure proper deployment, maintenance, and decommissioning of user workstations.
• Assist with administering and configuring the local area network and applicable hardware, such as firewalls, switches, APs, and other devices.
• Ensure proper operation of A / V equipment in office boardrooms.
• Provide technical support for various business applications such as Office 365, Zoho, JIRA, and other proprietary software.
• Address, update, and follow up on tickets submitted into the ticket system.
• Create and update documentation of IT assets, daily processes, and solutions to common IT issues.
• Ensure adherence to IT compliance policies and standards.

Qualifications & Skills :

• Minimum 2+ years of experience in a helpdesk, IT support role or similar
• Previous experience in customer service / support roles
• Experience working withOffice 365 applications (Exchange, AzureAD, SharePoint Online, etc.)
• Experience using ticketing systems
• Knowledge of both Windows and MacOS
• Strong written and oral communication skills
• Ability to work within a team in a virtual or office environment
• Detail-oriented and strong problem-solving capabilities

Education :

• Minimum of a high school diploma
• Additional college education or certifications in computer science or related fields are considered an asset.

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It Support Technician • Hybrid Tampa, United States