- Triage and troubleshoot hardware and software issues reportedby users.
- Provide support in setting up and installing business hardware and software for users.
- Manage the creation and termination of user accounts in IT systems.
- Ensure proper deployment, maintenance, and decommissioning of user workstations.
- Assist with administering and configuring the local area network and applicable hardware, such as firewalls, switches, APs, and other devices.
- Ensure proper operation of A / V equipment in office boardrooms.
- Provide technical support for various business applications such as Office 365, Zoho, JIRA, and other proprietary software.
- Address, update, and follow up on tickets submitted into the ticket system.
- Create and update documentation of IT assets, daily processes, and solutions to common IT issues.
- Ensure adherence to IT compliance policies and standards.
Qualifications & Skills :
- Minimum 2+ years of experience in a helpdesk, IT support role or similar
- Previous experience in customer service / support roles
- Experience working withOffice 365 applications (Exchange, AzureAD, SharePoint Online, etc.)
- Experience using ticketing systems
- Knowledge of both Windows and MacOS
- Strong written and oral communication skills
- Ability to work within a team in a virtual or office environment
- Detail-oriented and strong problem-solving capabilities
Education :
- Minimum of a high school diploma
- Additional college education or certifications in computer science or related fields are considered an asset.
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It Support Technician • Hybrid Tampa, United States