UTS - Temporary IT Support Technician at UNC Chapel Hill

North Carolina State University; Raleigh (NC); Remote; USD 10,000 - 60,000; Part time

Job summary

North Carolina State University is seeking a Temporary IT Support Technician to provide critical end-user support. This role involves managing help requests, developing user support materials, and assisting with usability testing. Ideal candidates will have relevant experience and education, and will be skilled in tracking outstanding requests to ensure timely resolutions.

Qualifications

• At least 1 year of relevant professional experience.
• Proficient in assisting with usability testing.
• Skilled in managing incoming help requests.

Responsibilities

• Manage incoming help requests for Statewide IT.
• Develop user support materials including FAQs and training videos.
• Support statewide video webinars.

Skills

Usability testing

Help request management

Tracking requests

Education

Minimum of 2 years of education beyond high school

Job description

UTS - Temporary IT Support Technician at UNC Chapel Hill

UTS - Temporary IT Support Technician at UNC Chapel Hill

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• Manage incoming help requests for Statewide IT, resolving issues when possible and escalating to the development team or regional staff as appropriate.
• Track outstanding support requests to ensure timely and effective resolution.
• Develop user support materials, including help documents, FAQs, training videos, and other relevant documentation for both end users and staff.
• Serve as the primary contact for duplicate person reconciliation in records.
• Assist with usability testing and identification of feature needs for the programming team.
• Support statewide video webinars, including pre-event audiovisual checks and participant management during the webinar.
  
  

Posting Details

Position Information

Posting Number PG195149TM

Position Number 48SM80

Position Type Temporary

Essential Job Duties

Primary Purpose of the Position:

• Provide critical end-user support
• Manage incoming help requests for Statewide IT, resolving issues when possible and escalating to the development team or regional staff as appropriate.
• Track outstanding support requests to ensure timely and effective resolution.
• Develop user support materials, including help documents, FAQs, training videos, and other relevant documentation for both end users and staff.
• Serve as the primary contact for duplicate person reconciliation in records.
• Assist with usability testing and identification of feature needs for the programming team.
• Support statewide video webinars, including pre-event audiovisual checks and participant management during the webinar.
  
  

Is Time Limited No

If Yes, Appointment Length 3 months

Department Information

Job City & State Chapel Hill, NC

Department

System Information

Classification Title Temporary-Technical/Paraprofessional

Working Title UTS - Temporary IT Support Technician at UNC Chapel Hill

Position Information

Requirements and Preferences

Work Schedule Monday-Friday, 8am- 5pm, Remote

Other Work/Responsibilities

Minimum Experience/Education

• Experience: At least 1 year of relevant professional experience.
• Education: Minimum of 2 years of education beyond high school (e.g., associate degree or equivalent coursework).
  
  

Department Required Skills

• Proficient in assisting with usability testing and identifying necessary system features to enhance user experience.
• Skilled in managing incoming help requests, providing timely resolutions or appropriate escalations.
• Experienced in tracking outstanding requests to ensure prompt and efficient resolution.
  
  

Preferred Years Experience, Skills, Training, Education

• Facilitating large video meetings and/or webinars
  
  

Required License Or Certification

N/A

Valid NC Driver's License required? Yes

Commercial Driver's License Required? No

Recruitment

Recruitment Details

Anticipated Hiring Range $28.00/hourly

Recruitment Dates

Job Open Date 05/12/2025

Applicant Information

Quick Link https://jobs.ncsu.edu/postings/218203

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail]. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

• Industries

  Higher Education

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