IT Support Technician

Lazydays RV SuperCenter, Inc.; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Lazydays RV is seeking a skilled IT Support Technician to join their team. This role involves providing technical support, troubleshooting equipment, and enhancing processes within a dynamic environment. The ideal candidate will have extensive helpdesk experience, strong communication skills, and a passion for customer service.

Benefits

Paid training

Competitive health and wellness benefits

Paid vacation

Employee Stock Purchase Plan (ESPP)

Fun work environment

Growth opportunities

Qualifications

• 2+ years of helpdesk experience in a Windows Microsoft environment.
• Ability to multitask in a high-volume environment.
• Excellent verbal and written communication skills.

Responsibilities

• Interface with users to report incidents through various channels.
• Diagnose hardware and software problems.
• Create purchase requisitions and maintain supply pool.

Skills

Customer service

Communication

Team collaboration

Adaptability

Education

High school diploma or equivalent

A+, Network+, or MCP certifications

Job description

Lazydays RV is looking for an experienced IT Support Technician to join our growing team!

Why our Teammates Choose Lazydays :

• Paid training New Hire training
• The Best Dealership Facilities in the Area
• Competitive health and wellness benefits
• Paid vacation (yes, we are in the recreational sales and service industry)
• Employee Stock Purchase Plan (ESPP)
• Fun work environment (really it is!)
• Growth opportunities- the growth of our teammates preserves our culture!
• Sponsorships in our local communities-ways for you to get involved
• Paid OEM Training

Summary : This position is responsible for performing IT technical desktop support on property. This includes but is not limited to installing software / hardware, troubleshooting equipment and connections in offices / training rooms.

Since 1976, Lazydays RV has built a reputation for providing an outstanding customer experience with exceptional service excellence and unparalleled product expertise, along with being a preferred place to rest and recharge with other RVers. By offering the top selection of RV brands from the nation's leading manufacturers, state-of-the-art service facilities, and thousands of accessories and hard-to-find parts, Lazydays RV provides everything RVers need and want.

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Interface between IT and the Lazydays' user community for reporting trouble incidents via telephone, e-mail, web or walk up.
• Take IT support calls and log issue into incident management system.
• Diagnoses basic hardware and software problems.
• Refers more complex questions to appropriate subject matter expert.
• Creates purchase requisitions for IT department and maintains parts / supply pool.
• Proactively seeks improvements to processes and / or systems, and suggests them.
• Assists cross-train teammates and become cross-trained to assist team.
• Attend all company required meetings
• Understanding of internal control concepts and processes to mitigate risks.
• Additional responsibilities as requested or required.

Qualifications

QUALIFICATIONS AND EXPERIENCE :

• 2+ years of previous helpdesk experience in a Windows Microsoft environment required.
• Ability to multi-task and prioritize incoming requests in a fast changing high-volume environment.
• Adaptability and ability to work in a team.
• Must have excellent customer service and communication skills, both verbal and written.
• Ability to maintain composure during stressful situations, and work thoroughly and quickly under pressure.
• Must be flexible and open to changes in procedures.
• Ability to speak, read, write and comprehend English.

EDUCATION :

• High school diploma or equivalent.
• Certifications : A+, Network+, or MCP.

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It Support Technician • Tampa, FL, United States