IT Support Technician I/II

Henry Schein One; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Henry Schein One is seeking an IT Support Technician I/II to provide technical assistance and troubleshooting support for IT products to dental office customers and field reps. This role requires strong communication skills, a solid understanding of various IT systems, and the ability to work effectively in a fast-paced environment. Shifts are flexible, and the opportunity emphasizes growth and support within the healthcare technology industry.

Benefits

Medical, Dental and Vision Coverage

401K Plan with Company Match

Paid Time Off (PTO)

Flexible Spending Accounts

Education Benefits

Qualifications

• Minimum 2 years of relevant IT support experience.
• Intermediate-level knowledge of various IT systems.
• Clear and professional communicator, able to resolve conflicts.

Responsibilities

• Provide technical support via various channels including phone and email.
• Troubleshoot IT products such as servers and printers.
• Document service information in ticketing systems.

Skills

Customer Service

Technical Troubleshooting

Time Management

Problem-Solving

Communication Skills

Education

Associate’s or Bachelor’s Degree in IT related field

Tools

Windows OS

Firewalls

Routers

Backup Systems

Job description

Join to apply for the IT Support Technician I/II role at Henry Schein One

Join to apply for the IT Support Technician I/II role at Henry Schein One

Job Summary

As an IT Support Technician with TechCentral at Henry Schein One you will provide intermediate level technical support, including basic and more complex troubleshooting for IT products and services to our dental office customers, field technicians, and field reps.

Job Summary

As an IT Support Technician with TechCentral at Henry Schein One you will provide intermediate level technical support, including basic and more complex troubleshooting for IT products and services to our dental office customers, field technicians, and field reps.

What You Will Do

• Provide technical support via phone, email, voicemail, chat, web forms and in-person requests
• Troubleshoot a wide range of IT-related products, including Windows OS, servers, desktops, firewalls, routers, access points, backup systems, printers, and healthcare technologies
• Resolve escalated issues from level one technicians as needed
• Document service request information accurately into our ticketing system according to established guidelines
• Participate in team meetings, trainings, and special projects as needed
  
  
  

Day in the Life

• Work at home, remotely in the United States
• Monday–Friday shifts starting at 7, 8, 9, or 10 AM Central Time
• Handle approximately 20 phone calls and close 10 tickets per day
• Provide IT support to dental practice customers (typically small businesses)
• Office environment with no special physical demands required
  
  
  

Technical Troubleshooting

• Hardware: desktops, laptops, tablets, and servers
• Peripherals: printers, scanners, displays
• Networking: switches, routers, firewalls, access points
• Operating Systems: Windows desktop and server
• Domain/user/software account management
• Virus/malware removal and update/patch deployment
• Backup systems and storage
  
  
  

Qualifications

What You Will Have

• 2 or more years of relevant IT support experience or a combination of education and experience
• Intermediate-level knowledge of various IT systems and tools, with advanced skills in one or more specialized areas
• Excellent customer service, time management, multitasking, and conflict resolution skills
• Strong attention to detail, analytical thinking, and problem-solving ability
• Clear and professional written and verbal communication skills
• Ability to collaborate effectively and lead small projects when needed
• Capability to suggest and support continuous improvement initiatives
• Must be available 8 AM to 5 PM CST for the first 2 weeks for training
  
  
  

Nice to Haves

• Associate’s or Bachelor’s Degree in an IT related field
• IT certifications (i.e. CompTIA, Microsoft, etc.)
  
  
  

The posted range for this position is $21.50 to $24 per hour for a Tech I and $24 to $27 per hour for a Tech II, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.

What You Get As a Henry Schein One Employee

• A great place to work with fantastic people
• A career in the healthcare technology industry, with the ability to grow and realize your full potential
• Competitive compensation
• Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more
  
  
  

About Henry Schein One

Henry Schein Oneis the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people.

In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information: 2022 Best Companies to Work For | Henry Schein One

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Iowa, Louisiana, Maryland, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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