IT Support Technician

Dine Brands; Illinois; Remote; USD 10,000 - 60,000; Full time

Job summary

Dine Brands is seeking a Help Desk Technician to provide technical support remotely. This role involves diagnosing and resolving telecommunications, network, hardware, and software issues. The ideal candidate will possess excellent communication skills and a strong technical background, with A+ Certification as a requirement.

Qualifications

• Experience in a fast-paced work environment.
• Technical knowledge needed for troubleshooting.
• A+ Certification required.

Responsibilities

• Log and monitor technical support tickets.
• Work with end-users to resolve issues.
• Complete project tickets according to deadlines.

Skills

Communication

Interpersonal Skills

Problem Solving

Teamwork

Self-motivation

Technical Research

Education

Associate degree or higher

Tools

Windows 7

Windows 10

Microsoft Office

Active Directory

DNS

DHCP

WINS

TCP/IP

Job description

This role will take incoming technical support calls or respond to requests to diagnose, troubleshoot, and resolve telecommunications, network, hardware, and software issues.

Support restaurant managers and franchise home IT staff to keep the restaurants running as efficiently as possible. The Help Desk handles software, hardware, and networking issues as they arise.

Responsibilities :

• Use a ticketing system to log and monitor tickets;
• Monitor problem management software and support systems for current outages and pending solutions;
• Work with end-users and solution partners to resolve issues;
• Monitor and complete project tickets for restaurants, according to deadlines set by project teams;
• Follow company policies, uphold professional standards, and perform all work in a professional manner;
• This role will be remote and can sit anywhere in the continental U.S.; respect to others;
• Salary Range: $23+ / hr

Skills & Requirements :

• Experience and good judgment to plan and accomplish goals while performing a variety of complicated tasks in a fast-paced work environment;
• Excellent communication and interpersonal skills;
• Ability to work in a team environment; highly self-motivated;
• Ability to learn new technologies quickly;
• Provide help desk functions for common PC and peripheral setup, maintenance, and repair problems. Independently research and resolve technical problems;
• In-depth understanding of Windows 7, Windows 10, Server 2003 / 2008, and desktop applications such as Microsoft Office;
• Knowledge of Active Directory, DNS, DHCP, WINS, and TCP/IP;
• Associate degree or higher in a field related to end-user support, desktop systems, operating systems, and/or network management;
• A+ Certification required;
• Six Sigma, Project Management, and/or other computer-related certifications are a plus.