IT Support Technician

Cooper Farms; St. Henry (OH); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid vacation

Holidays

Same Day Pay

Insurance benefits

Wellness reimbursement

401(k) with match

Referral bonus

Employee discounts

Job summary

Cooper Farms in St. Henry, Ohio, seeks an IT Support Technician to deliver intermediate technical support, manage user accounts, and assist with network connectivity problems.

The role focuses on helping end users, troubleshooting hardware, software, and SaaS apps, and ensuring helpdesk procedures are followed. You will work 6:00am–2:30pm, enjoy profit-sharing bonuses, and benefits including paid time off and health coverage.

Qualifications

• Associate degree in information technology or related field.
• Minimum of two years of professional IT experience.
• At least two entry-level IT certifications (e.g., CompTIA A+, Network+).
• Strong problem-solving skills and ability to troubleshoot intermediate technical issues.
• Excellent communication and customer service skills.

Responsibilities

• Deploy, configure, and support end-user technology including PCs, laptops, printers, mobile devices, phones, A/V equipment, digital signage, and related hardware.
• Provide day-to-day technical support for hardware, software, and network issues using the company helpdesk ticketing system.
• Administer user accounts, groups, and devices within Active Directory, Azure AD, Office 365, Intune, and mobile device management (MDM) platforms.
• Manage PC imaging, software packaging, and application deployments using enterprise deployment tools.
• Troubleshoot and repair hardware, operating systems, and software as needed.
• Support wired and remote network connectivity, including basic switch configuration, VPN support, and network cabling testing/termination.
• Assist with SaaS application support, single sign-on (SSO), and access management.
• Maintain IT documentation, follow established SOPs, and assist with security tools, processes, and initiatives.
• Train team members on company technology, basic cybersecurity awareness, and new systems; participate in ongoing training to stay current with technology.

Job description

Brief Description

Cooper Farms is a family-owned farm and food company based in Northwest Ohio for over 85 years. A commitment to teamwork and quality has made us one of the top turkey, hog and egg companies in the U.S. and awarded the company and its team an excellent reputation. Our St. Henry Harvesting plant in Mercer County, Ohio, prepares the turkeys for further processing and distribution. Cooper Farms is currently seeking an IT Support Technician to join our team in St. Henry.

Role Overview

The primary goal of this position is to deliver intermediate technical support, including troubleshooting more complex issues, managing user accounts, and assisting with network connectivity problems. Support IT projects and ensure adherence to helpdesk procedures and policies.

SHIFT HOURS: 6:00am - 2:30pm (Monday - Friday)

STARTING RATE: From $19.50/hr

ADDITIONAL PAY: Monthly and year-end profit-sharing bonuses (dependent upon company performance)

Job Functions

• Deploy, configure, and support end-user technology including PCs, laptops, printers, mobile devices, phones, A/V equipment, digital signage, and related hardware.
• Provide day-to-day technical support for hardware, software, and network issues using the company helpdesk ticketing system.
• Administer user accounts, groups, and devices within Active Directory, Azure AD, Office 365, Intune, and mobile device management (MDM) platforms.
• Manage PC imaging, software packaging, and application deployments using enterprise deployment tools.
• Troubleshoot and repair hardware, operating systems, and software as needed.
• Support wired and remote network connectivity, including basic switch configuration, VPN support, and network cabling testing/termination.
• Assist with SaaS application support, single sign-on (SSO), and access management.
• Maintain IT documentation, follow established SOPs, and assist with security tools, processes, and initiatives.
• Train team members on company technology, basic cybersecurity awareness, and new systems; participate in ongoing training to stay current with technology.

Requirements

• Associate’s degree in information technology or related field.
• Minimum of two years of professional experience in the IT field.
• At least two entry-level IT certifications (e.g., CompTIA A+, Network+, etc.).
• Strong understanding of computer systems, networks, and common software applications.
• Tech savvy and willing to learn a variety of technologies.
• Strong problem-solving skills and ability to troubleshoot intermediate technical issues.
• Excellent communication and customer service skills.
• Self-motivated, detail-oriented, and able to work independently and as part of a team.

Summary

Cooper Farms consistently works to be more than a workplace to our team members. We provide…

Benefits

• Generous paid vacation immediately after hire
• Six (6) paid holidays, plus two (2) floating holidays
• Same Day Pay Available
• Medical, Dental, Vision and Life Insurance
• FREE healthcare clinics
• 401(k) plan with company match
• $300 yearly wellness reimbursement
• Referral Bonus
• Great deals on Cooper Farms deli and turkey products