IT Support Technician | Day Shift, Profit-Sharing Bonuses

Cooper Farms; St. Henry (OH); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid vacation

Holidays

Same Day Pay

Insurance benefits

Wellness reimbursement

401(k) with match

Referral bonus

Employee discounts

Job summary

Cooper Farms in St. Henry, Ohio, seeks an IT Support Technician to deliver intermediate technical support, manage user accounts, and assist with network connectivity problems.

The role focuses on helping end users, troubleshooting hardware, software, and SaaS apps, and ensuring helpdesk procedures are followed. You will work 6:00am–2:30pm, enjoy profit-sharing bonuses, and benefits including paid time off and health coverage.

Qualifications

• Associate degree in information technology or related field.
• Minimum of two years of professional IT experience.
• At least two entry-level IT certifications (e.g., CompTIA A+, Network+).
• Strong problem-solving skills and ability to troubleshoot intermediate technical issues.
• Excellent communication and customer service skills.

Responsibilities

• Deploy, configure, and support end-user technology including PCs, laptops, printers, mobile devices, phones, A/V equipment, digital signage, and related hardware.
• Provide day-to-day technical support for hardware, software, and network issues using the company helpdesk ticketing system.
• Administer user accounts, groups, and devices within Active Directory, Azure AD, Office 365, Intune, and mobile device management (MDM) platforms.
• Manage PC imaging, software packaging, and application deployments using enterprise deployment tools.
• Troubleshoot and repair hardware, operating systems, and software as needed.
• Support wired and remote network connectivity, including basic switch configuration, VPN support, and network cabling testing/termination.
• Assist with SaaS application support, single sign-on (SSO), and access management.
• Maintain IT documentation, follow established SOPs, and assist with security tools, processes, and initiatives.
• Train team members on company technology, basic cybersecurity awareness, and new systems; participate in ongoing training to stay current with technology.

Job description

Cooper Farms in St. Henry, Ohio, seeks an IT Support Technician to deliver intermediate technical support, manage user accounts, and assist with network connectivity problems.

The role focuses on helping end users, troubleshooting hardware, software, and SaaS apps, and ensuring helpdesk procedures are followed. You will work 6:00am–2:30pm, enjoy profit-sharing bonuses, and benefits including paid time off and health coverage.