IT Support Technician

powerdesigninc; Saint Petersburg (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Power Design is seeking an IT support technician to serve as the point of contact for incidents and service requests. You will deliver top-notch customer service and innovative solutions to employees across the company.

The role requires hands-on issue resolution, software upgrades, system configurations, network troubleshooting, and workstation setup in a fast-paced environment. A bachelor’s degree in CS or related field and 1–2 years of relevant experience are required.

Qualifications

• Bachelor's degree in computer science or related field.
• 1–2 years of relevant IT support experience.
• Strong Microsoft Office troubleshooting and configuration skills.

Responsibilities

• Identify, diagnose and resolve technical issues through hands-on support.
• Manage projects upgrading software, configuring systems and network troubleshooting.
• Assist departments with the setup of new workstations.
• Organize IT asset requests and security-related IT projects.

Skills

Technical troubleshooting

Customer service

Office software

Education

Bachelor's degree in computer science or related field

Tools

Microsoft Office

Job description

About the Position

about the position

The information technology support technician at Power Design is a computer whiz that serves as the point of contact for all IT-related incidents and service requests. The role of the IT support tech is to provide top-notch customer service and innovative solutions to all employees.

position details/responsibilities

• Identify, diagnose and resolve technical issues through hands-on support and training.

• Manage multiple projects related to upgrading software, configuring systems and applications, and network troubleshooting in a high volume, fast-paced work environment.

• Assist other departments with the setup of new workstations.

• Organize asset requests, applications, security and other IT projects.

here’s what we’re looking for

• Highly motivated tech gurus with the skills and ability to manage constantly changing priorities.

• Bachelor’s degree in computer science or related field.

• Extremely organized individuals with 1-2 years relevant experience who are savvy in Microsoft Office troubleshooting and configuration.

• Demonstrate and uphold all of Power Design’s core values, which include integrity, accountability, teamwork, innovation and growth.

At Power Design, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Power Design believes that diversity and inclusion among our teammates is paramount to our success as a national company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool nationwide