IT Support Technician

Power Design, Inc.; Town of Florida (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health and dental plans

Life insurance

Short and long term disability plans

Paid vacations and holidays

National discount programs

401(k) retirement plan

Relocation opportunities

Job summary

Power Design, Inc. is seeking an information technology support technician to serve as the primary point of contact for IT incidents and service requests, delivering top-notch customer service and innovative solutions to employees.

You will identify and resolve issues, manage software upgrades, configure systems, and assist with workstation setup and IT projects in a fast-paced environment, all while upholding the company's core values.

Qualifications

• Bachelor's degree in Computer Science or related field is required.
• Experience providing technical support in fast-paced environments is preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Identify, diagnose and resolve IT issues through hands-on support.
• Assist with software upgrades, system configurations and network troubleshooting.
• Set up new workstations and support department needs.

Skills

Technical support

Troubleshooting

Customer service

Organizational skills

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft Office

Job description

About the Position

The information technology support technician at Power Design is a computer whiz that serves as the point of contact for all IT-related incidents and service requests. The role of the IT support tech is to provide top-notch customer service and innovative solutions to all employees.

Key Responsibilities

• Identify, diagnose and resolve technical issues through hands-on support and training.
• Manage multiple projects related to upgrading software, configuring systems and applications, and network troubleshooting in a high volume, fast-paced work environment.
• Assist other departments with the setup of new workstations.
• Organize asset requests, applications, security and other IT projects.

Requirements

• Highly motivated tech gurus with the skills and ability to manage constantly changing priorities.
• Bachelor’s degree in computer science or related field.
• Extremely organized individuals with 1-2 years relevant experience who are savvy in Microsoft Office troubleshooting and configuration.

Demonstrate and uphold all of Power Design’s core values, which include integrity, accountability, teamwork, innovation and growth.

Benefits

• Power Design has national health and dental plans, and we also offer life insurance and short and long term disability plans.
• You’ll receive paid vacations and holidays as well as national discount programs for everything from movie tickets to flowers, rental cars, phones and vehicles!
• We also offer a 401(k) retirement plan as well as incentive and recognition programs.
• Relocation opportunities may also be available!

Power Design is a National Design Build Contractor, focused on innovative construction across multiple trades: electrical, mechanical, plumbing, and systems technologies. Since 1989, we’ve disrupted the industry by putting next-generation ideas to powerful, practical use because we care. We design breakthrough solutions that push the limits of what’s possible by harnessing the collaborative power of our teams to elevate experiences and empower the communities where we live and work. In an industry that tends to look back, we’re building better by staying grounded in our values, dedicated to our unique culture, and supportive of work-life balance – making us built to last. By investing in our people and doing things differently, we’re designing what’s next.