System Administrator I

Itsasap; Holiday (FL); Remote; USD 9,399 - 13,386; Full time

Benefits offered by this job

Life Insurance

Flexible Benefit Reimbursement

Paid Time Off (starts at 15 days/year)

Maternity/Paternity Leave

Paid US Holiday

Night Shift Bonus

Health & Wellness Program

Company-paid training and certification

Job summary

A dynamic IT support company seeks a System Administrator to deliver top-notch remote IT support. The role involves troubleshooting operating systems, printers, and applications while ensuring high service standards. Qualifications include 3-5 years in IT support, proficiency in both Windows and Mac OS, and excellent customer service skills. This position requires a reliable home office setup. Join us for opportunities that promote growth and skill enhancement through company-paid training and comprehensive benefits.

Qualifications

• 3-5 years of experience in IT Support or a similar role.
• Excellent command of English, spoken and written.
• Able to work full time (40 hrs/week) in PST.

Responsibilities

• Resolve workstation operating system issues.
• Provide after-hours and weekend support as on-call.
• Handle printer and business application issues.

Skills

Windows troubleshooting

Mac OS troubleshooting

VMWare

Hyper V

M365 support

Azure support

Networking knowledge

Customer service

Education

Various IT certifications (CompTIA A+, CompTIA Network+)

Tools

MS Office

Adobe

Active Directory

Backup software

Endpoint cybersecurity

Job description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Server issues of any kind.
  • Basic and intermediate networking issues.
  • Escalation point for technicians
• Participate in an on‑call rotation to provide after‑hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three to five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.

Job KPIs

• First‑touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements

• A home office set up that meets the following:
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise‑cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $8.27/hr and may vary by experience and location.

• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company‑paid training and certification

Application Process

You have the option to speed up your application process by following the two‑step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible.

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