IT Support Technician

Express Employment Professionals - Cincinnati East; Morgantown (WV); On-site; USD 25,000 - 29,000; Full time

Job summary

Express Employment Professionals is hiring an entry-level IT Support Technician in Morgantown, WV. You'll provide first-line support for hardware, software, and applications in a healthcare-adjacent environment, with opportunities to learn enterprise systems.

The role offers a Monday–Friday day schedule, onsite work, and a chance to grow technical skills with a supportive team. Previous help desk or desktop support experience is a plus for new graduates.

Qualifications

• Associate degree in Computer Science, Information Technology, or related field preferred, or previous IT Support/Help Desk experience.
• Knowledge of Windows, Microsoft Office, and antivirus software.
• Familiarity with Microsoft Server, AD, Exchange, VMware, IP telephony, and related tech is a plus.
• Experience with PC hardware installation, troubleshooting, and maintenance.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent written, verbal, and customer service skills.
• Ability to work independently, prioritize tasks, and meet deadlines with attention to detail.

Responsibilities

• Provide first-level technical support via phone and onsite for hardware, software, and application issues
• Troubleshoot, diagnose, and resolve computer and technology-related problems
• Escalate complex issues to appropriate IT personnel when necessary
• Log, track, and document support requests using a help desk ticketing system
• Perform diagnostics to identify the source of technical issues
• Install, configure, and test computer hardware, software, and peripheral devices
• Maintain accurate documentation of support activities and resolutions
• Deliver exceptional customer service to administrative and clinical staff
• Assist with additional IT projects and responsibilities as assigned

Skills

Analytical skills

Troubleshooting

Communication

Customer service

Time management

Independent work

Education

Associate degree in Computer Science / Information Technology

Tools

Microsoft Server

Active Directory

Microsoft Exchange

VMware

IP Telephony

PC hardware installation

Job description

Entry-Level IT Support Technician Jobs in Morgantown, WV | Help Desk | Up to $21/Hour | Full-Time

Express Employment Professionals is hiring an Entry-Level IT Support Technician for a respected community health organization in Morgantown, WV. This is an excellent opportunity for recent graduates or individuals with IT support, help desk, desktop support, or technical support experience looking to build a career in information technology.

In this role, you'll provide both phone and onsite technical support while gaining hands-on experience with computer hardware, software, networking, and enterprise systems in a professional healthcare environment.

Pay & Schedule

• Pay: Up to $21.00 per hour
• Schedule: Monday-Friday, Day Shift
• Location: Morgantown, WV
• Full-Time

IT Support Technician Responsibilities

• Provide first-level technical support via phone and onsite for hardware, software, and application issues
• Troubleshoot, diagnose, and resolve computer and technology-related problems
• Escalate complex issues to appropriate IT personnel when necessary
• Log, track, and document support requests using a help desk ticketing system
• Perform diagnostics to identify the source of technical issues
• Install, configure, and test computer hardware, software, and peripheral devices
• Maintain accurate documentation of support activities and resolutionsli>
• Deliver exceptional customer service to administrative and clinical staff
• Assist with additional IT projects and responsibilities as assigned

Qualifications

• Associate degree in Computer Science, Information Technology, or a related field preferred, or previous experience in an IT Support or Help Desk role
• Knowledge of Microsoft Windows, Microsoft Office Suite, and antivirus software
• Familiarity with Microsoft Server, Active Directory, Microsoft Exchange, VMware, IP telephony, and related technologies is a plus
• Experience with computer hardware installation, troubleshooting, and PC maintenance
• Strong analytical, problem-solving, and troubleshooting skills
• Excellent written, verbal, and customer service skills
• Ability to work independently, prioritize tasks, and meet deadlines while maintaining attention to detail

Why You’ll Love This Opportunity

• Excellent entry-level opportunity to launch your IT career
• Monday-Friday daytime schedule with evenings and weekends off
• Gain hands-on experience supporting enterprise technology systems
• Professional healthcare environment with opportunities to grow your technical skills
• Work with a collaborative and supportive team

About Express Employment Professionals

Since 2014, Express Employment Professionals of Morgantown has connected talented individuals with outstanding employers throughout North Central West Virginia. We are committed to helping job seekers find meaningful careers while supporting local businesses with exceptional talent.

Express Employment Professionals is an Equal Opportunity Employer.

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