Customer Support Associate

Express Employment Professionals - Cincinnati East; Morgantown (WV); On-site; USD 22,000 - 25,000; Full time

Job summary

Express Employment Professionals is hiring multiple Customer Support Associates for a community health organization in Morgantown, WV. This is an excellent entry-level opportunity to start or grow a career in customer service, medical administration, healthcare support, or office administration.

The role offers cross-training in Front Office, Admissions, and Medical Records, a Monday–Friday 8:00 AM–5:00 PM schedule, and a $16/hour pay rate with full-time status.

Qualifications

• High school diploma or GED required.
• Proficiency with Microsoft Outlook, Microsoft Word, and general computer applications.
• Basic typing and data entry skills.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Strong organizational skills with attention to detail.
• Ability to work independently while contributing to a team environment.

Responsibilities

• Greet patients and visitors with professionalism and outstanding customer service
• Verify patient information, including demographics and insurance details during check-in
• Collect payments and reconcile daily transactions
• Answer phones, transfer calls, and assist with office communications
• Operate standard office equipment, including computers, copiers, and fax machines
• Maintain accurate client financial and administrative records
• Schedule appointments and make reminder calls for upcoming visits
• Update staff schedules and assist with office coordination
• Support special projects, including mailings and administrative tasks
• Work collaboratively with Front Office, Admissions, and Medical Records teams
• Perform additional administrative duties as assigned

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Organizational skills

Teamwork

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

Customer Support Associate Jobs in Morgantown, WV | Entry-Level Administrative Position | $16/Hour | Full-Time

Express Employment Professionals is now hiring multiple Customer Support Associates for a respected community health organization in Morgantown, WV. This is an excellent opportunity for individuals looking to start or grow a career in customer service, medical administration, healthcare support, or office administration.

In this role, you'll receive cross-training in several departments, including Front Office, Admissions, and Medical Records, providing valuable experience and career growth opportunities.

Pay & Schedule

• Pay: $16.00 per hour
• Schedule: Monday–Friday, 8:00 AM–5:00 PM
• Location: Morgantown, WV
• Full-Time

Customer Support Associate Responsibilities

• Greet patients and visitors with professionalism and outstanding customer service
• Verify patient information, including demographics and insurance details during check-in
• Collect payments and reconcile daily transactions
• Answer phones, transfer calls, and assist with office communications
• Operate standard office equipment, including computers, copiers, and fax machines
• Maintain accurate client financial and administrative records
• Schedule appointments and make reminder calls for upcoming visits
• Update staff schedules and assist with office coordination
• Support special projects, including mailings and administrative tasks
• Work collaboratively with Front Office, Admissions, and Medical Records teams
• Perform additional administrative duties as assigned

Qualifications

• High school diploma or GED required
• Proficiency with Microsoft Outlook, Microsoft Word, and general computer applications
• Basic typing and data entry skills
• Strong verbal and written communication skills
• Excellent customer service and interpersonal abilities
• Strong organizational skills with attention to detail
• Ability to work independently while contributing to a team environment

Why You'll Love This Opportunity

• Excellent entry-level administrative opportunity
• Gain experience in multiple healthcare departments
• Monday–Friday daytime schedule with evenings and weekends off
• Build valuable skills in medical office administration and customer service
• Opportunity to grow your career within the healthcare industry