IT Support Technician

Hirebridge; Atlanta (GA); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Employee ownership

Stock options

Project bonus

Profit-sharing bonus

Job summary

PC Construction is seeking a motivated IT Support Technician to join our employee-owned team. This office-based, onsite role supports end users and expands IT services across regional offices and jobsites.

You’ll manage users, devices, inventory, and provide primary Help Desk support, with hands-on experience in Intune, Office, Egnyte and MDM tools. Travel to regional sites is required as needed.

Qualifications

• Experience providing IT support to end users and managing tickets.
• Familiarity with device and software inventory systems.
• Ability to install and support end-user devices and networks.

Responsibilities

• Create, manage and remove users and devices (i.e., Microsoft Office, Egnyte).
• Manage daily inventory of devices and software in asset systems.
• Provide primary help desk support and ticket ownership.
• Administer Intune, Apple MDM and antivirus/web proxy services.
• Coordinate internet services and remote site installations as needed.
• Travel to regional offices and jobsites when requested.

Skills

Customer service

End user support

Ticket management

Remote support

Network troubleshooting

Tools

Microsoft Intune

Microsoft Office

Egnyte

Apple MDM

Job description

PC Construction is seeking a motivated, customer-focused IT Support Technician to join our employee-owned team. This role is ideal for a self-starter who enjoys solving technical challenges, supporting end users, and helping expand IT services across our regional offices and jobsites. You'll play a key role in delivering technology solutions that keep our teams connected and productive. This is an office-based position, not remote.

Key Responsibilities:

• Create, manage and remove users and devices (i.e., Microsoft Office, Egnyte, etc.)
• Responsible for daily management of device and software inventory within the corporate asset tracking systems.
• Foster innovation and build business partner relationships to meet corporate business strategies.
• Hardware and software management through Microsoft Intune
• Provide primary support (ownership of ticket management) via the Help Desk
• Administer cellular contracts and plan revisions, along with mobile device management of Apple MDM
• Maintain corporate device protection schemas (Antivirus, malware and web proxy services)
• Purchase and manage device and software inventory within the corporate asset tracking systems
• Source, order, coordinate internet services with Internet providers
• Troubleshoot and maintain network printers, switches, routers, wireless access points, projector systems, video conferencing systems and IP phone systems
• Lead new employee orientation process
• Provide remote site installation and support on remote data and communication networks
• Provide necessary user training on site network capabilities and software needs
• Travel to regional offices and jobsites when requested

100% EMPLOYEE OWNED

PC Construction is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion are a driving force in the success of our company.

About PC Construction: PC offers general contracting, construction management and design-build services to private and public clients across the country. The company manages projects along the eastern seaboard of the United States from its headquarters in Vermont and a network of locations in Florida, Georgia, Maine, Mid-Atlantic, New Hampshire, New York and North Carolina. A construction industry leader for over 65 years, PC Construction is guided to success by its team of dedicated employee-owners.

This position has a pay range of $62,000 to $75,000 annually, depending on experience, in addition to an extensive benefits package that includes company stock, project bonus, and a profit-sharing bonus. #LI-AL1 #LI-Onsite