IT Technician - Construction

Hamilton Barnes Associates Limited; Georgia; On-site; USD 59,500 - 80,500; Full time

Job summary

Hamilton Barnes Associates Limited is seeking an IT Technician to support day-to-day IT operations in our Atlanta-area office. The role emphasizes end-user support, hardware and software maintenance, and contributing to network tasks under guidance as you develop skills in systems, infrastructure, or cloud administration.

You will collaborate with internal teams to resolve issues, maintain asset inventories, and assist with IT projects.

Qualifications

• Associate’s or Bachelor’s degree in IT, CS, or related field, or equivalent experience.
• 1–3 years of IT support or systems administration experience.
• Working knowledge of Windows operating systems.
• Basic understanding of TCP/IP, DNS, DHCP networking.
• Experience with ticketing systems and end-user support best practices.
• Strong problem-solving skills and customer service orientation.
• Clear verbal and written communication.
• Ability to prioritize tasks and manage multiple issues.
• Attention to detail and documentation accuracy.
• Willingness to learn and adapt in a fast-paced environment.
• Team-oriented mindset and ability to work independently.

Responsibilities

• End User Support: provide first & second-level support for desktops, laptops, mobile devices, & peripherals.
• Hardware & Systems Support: install, configure, maintain, & troubleshoot workstation hardware and related peripherals.
• Networking & Connectivity: support basic network infrastructure and troubleshoot connectivity issues.
• Process Management & Documentation: follow ITSM processes and document procedures and configurations.
• General IT Operations: monitor systems, support software deployment, and participate in IT projects.

Skills

Windows OS

Networking basics

Ticketing systems

Customer service

Communication

Prioritization

Documentation

Teamwork

Adaptability

Education

Associate’s or Bachelor’s degree in IT/CS

Tools

Active Directory

Microsoft 365

Virtualization

Cloud platforms

Job description

Are you looking for an exciting opportunity?

Join a growing engineering organisation delivering complex infrastructure projects within mission-critical data centre environments. The organisation works closely with clients and engineering teams to design and deliver reliable, efficient facilities that support modern digital infrastructure.

This opportunity is ideal for an early-career IT professional looking to develop their skills in systems, infrastructure, or cloud administration. As an IT Technician, you will provide day-to-day technical support, maintain hardware, software, networking, and core IT systems, while working with internal teams to resolve issues and improve IT operations.

Responsibilities:

• End User Support
  • Provide first & second-level technical support for desktops, laptops, mobile devices, & peripherals
  • Troubleshoot issues related to operating systems, productivity tools, email, collaboration platforms, & line-of-business applications
  • Perform user onboarding & offboarding, including account provisioning, access management, & equipment setup
• Hardware & Systems Support
  • Install, configure, maintain, & troubleshoot workstation hardware, printers, scanners, & related peripherals
  • Perform hardware repairs, upgrades, & replacements as needed
  • Maintain IT asset inventory, including lifecycle tracking & warranty management
  • Assist with server or cloud administration tasks under guidance (patching, monitoring, backups)
• Networking & Connectivity
  • Support basic network infrastructure, including gateways, switches, wireless access points, & cabling
  • Troubleshoot network connectivity issues & assist with IP configuration & user access
  • Support basic firewall or security rule updates under supervision
• Process Management & Documentation
  • Follow & contribute to IT service management processes (ticketing, change management, incident response)
  • Document procedures, troubleshooting steps, & system configurations
  • Maintain accurate records in ticketing & asset management systems
  • Assist with IT compliance, security best practices, & routine audits
• General IT Operations
  • Monitor system performance & escalate potential issues proactively
  • Support software deployment, updates, & patch management
  • Participate in IT projects such as upgrades, migrations, or process improvements
  • Stay current on relevant technologies & recommend improvements when appropriate

Required Skills/Qualifications:

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience
• 1–3 years of experience in IT support or systems administration (internships included)
• Working knowledge of Windows operating systems
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Experience with ticketing systems & end-user support best practices
• Strong problem-solving skills & customer service orientation
• Clear verbal & written communication
• Ability to prioritize tasks & manage multiple issues simultaneously
• Strong attention to detail & documentation accuracy
• Willingness to learn & adapt in a fast-paced environment
• Team-oriented mindset with the ability to work independently

Desirable Skills:

• Familiarity with Microsoft 365, Active Directory, & identity/access management
• Experience with basic server administration, virtualization, or cloud platforms
• Relevant IT certifications (CompTIA A+, Network+, Microsoft, etc.)
• Exposure to cybersecurity fundamentals & endpoint protection tools
• Scripting or automation experience

Location:

• Atlanta, Georgia

Salary:

• $70,000 Base Per Annum