IT Support Tech: Windows & Mobile Help Desk Pro

S&D Coffee; Little Rock (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

S&D Coffee seeks an IT Help Desk Specialist to provide end-user support for desktops, smartphones, and applications in Concord, Little Rock and field locations. The role includes Windows patching, imaging, AD management, and remote assistance with on-call 7x24 rotation approximately every third week.

Some travel is expected. Responsibilities include troubleshooting in a networked environment, maintaining IT assets, and assisting security planning with Systems Admins.

Qualifications

• Thorough knowledge of Microsoft Windows Operating Systems and Microsoft Office.
• Knowledge of Windows Server Operating Systems.
• Windows Patch Management Process knowledge using Manage Engine.
• Desktop Central.
• Working knowledge of Active Directory.
• Manage Engine AD Audit.
• UPS World Ship knowledge.
• Excellent telephone demeanor.
• Experience with the Android operating system.
• Experience with iPhones and iPads.
• Experience working with a wireless carrier.
• Ability to prioritize tasks and perform duties efficiently.
• Exceptional troubleshooting skills required.
• Exceptional communication skills, both written and verbal.
• Two-year Associate Degree in Information Systems or equivalent.
• Past experience working in a corporate networked environment.

Responsibilities

• Troubleshoot/repair hardware and software within a networked environment
• Setup and Configure Windows computers and peripherals
• Build images for desktops, laptops, and tablets
• Answer phone calls from users requiring assistance
• Managing tasks through the Service Desk Plus ticketing system
• Create the computer images and manage the imaging process
• Setup and configure smart phones
• Troubleshoot data transmissions from technicians in the field
• Malware and virus remediation on end user workstations
• Administer user accounts in Microsoft Active Directory and Azure AD
• Maintain a database of IT assets
• Determine long term strategies for the end using computing environment
• Assist the Systems Administrators with security planning and implementation
• Configure and troubleshoot all computer hardware and software issues
• Resolve issues in person, by phone, or using remote assistance applications
• Install/analyze software applications
• Perform preventative maintenance such as operating system and virus patches on servers and end-user workstations
• Other duties as assigned

Skills

Windows OS & Office

Windows Server

Patch management

Desktop Central

Active Directory

AD Audit

UPS WorldShip

Customer service

Android

iOS devices

Carrier experience

Prioritization

Troubleshooting

Communication

A+ Certification

ITIL certification

Zscaler

WebEx/Teams

NetSuite

Education

Two-year Associate Degree in Information Systems or equivalent

Tools

Manage Engine

Active Directory tools

Job description

S&D Coffee seeks an IT Help Desk Specialist to provide end-user support for desktops, smartphones, and applications in Concord, Little Rock and field locations. The role includes Windows patching, imaging, AD management, and remote assistance with on-call 7x24 rotation approximately every third week.

Some travel is expected. Responsibilities include troubleshooting in a networked environment, maintaining IT assets, and assisting security planning with Systems Admins.