Tech Support Assistant: Windows & Mobile (Tulsa, PT)

The Chronicle Of Higher Education, Inc.; Wichita (KS); On-site; USD 21,000 - 25,000; Part time

Job summary

Boeing is seeking a Technical Support assistant to work on its Tulsa, Oklahoma campus. The role involves monitoring incident queues, troubleshooting hardware and software issues, and providing first-level support for Windows devices, laptops, thinclients, and mobile devices.

Responsibilities include device setup and deployment, onboarding remote users, managing iOS/Android devices with Intune/XenMobile, and maintaining asset records. On-site, part-time position with a flexible schedule.

Qualifications

• Ability to understand and communicate operational concepts.
• Demonstrates executive presence, poise and commitment.
• Good communication skills and ability to communicate through a virtual environment.
• Enrolled in a degree or certificate seeking program.
• Reliable transportation.

Responsibilities

• Monitor and manage incident and service-request queues, prioritizing tickets based on impact and severity.
• Troubleshoot and resolve hardware, software, connectivity, application, and mobile-device issues; escalate complex cases as needed.
• Provide first-level support for Windows desktops, laptops, thinclients, smartphones, tablets, scanners, and business applications.
• Set up, configure, image, deploy, repair, refresh, and decommission end-user devices.
• Support remote user onboarding, software installations, data transfers, device replacements, and account or equipment changes.
• Manage iOS and Android devices using Intune, XenMobile, compliance policies, configurations, and conditional access.
• Track ticket progress, document troubleshooting steps and resolutions, and maintain accurate asset-management records.
• Create and update SOPs, knowledge-base articles, troubleshooting workflows, and issue-resolution guides.
• Coordinate with asset-management teams, DaaS providers, security teams, and third-party vendors for equipment, repairs, replacements, and disposal.
• Securely wipe, sanitize, back up, and dispose of devices and storage media according to approved procedures.
• Monitor meeting-room technology, system alerts, outages, and critical infrastructure notifications.
• Assist higher-level support teams with testing, issue isolation, root-cause analysis, and security-related device remediation.

Skills

Communication skills

Problem solving

On-site work attitude

Adaptability

Education

Enrolled in a degree or certificate program

Tools

Intune

XenMobile

Job description

Boeing is seeking a Technical Support assistant to work on its Tulsa, Oklahoma campus. The role involves monitoring incident queues, troubleshooting hardware and software issues, and providing first-level support for Windows devices, laptops, thinclients, and mobile devices.

Responsibilities include device setup and deployment, onboarding remote users, managing iOS/Android devices with Intune/XenMobile, and maintaining asset records. On-site, part-time position with a flexible schedule.