IT Support Tech Tier 1 – 1st Shift (Flexible Hours)

Bay Cities; Pico Rivera (CA); On-site; USD 44,000 - 52,000; Full time

Job summary

Bay Cities in Pico Rivera, CA, is seeking an IT Level 1 Support Technician for 1st shift to provide fast and useful technical assistance on computer systems. You will troubleshoot and answer queries on basic issues to solve them, serving as the first point of contact for users.

The role focuses on PC hardware, software, Office365, printers and LANs. A BS degree in information systems or related field, 1–3 years of Microsoft product support, and relevant certifications are required.

Qualifications

• BS Degree in Information Systems, Business or related field.
• 1-3+ years of experience, including support of Microsoft products, PC hardware and software (Office365, SharePoint & Microsoft CRM).
• Network+ Certification or equivalent knowledge.
• A+ Certified or equivalent knowledge.
• Experience troubleshooting thin clients, PCs, scanners, handheld terminals, laptops, tablets, and cell phones.
• Experience troubleshooting laser printers and zebra printers.
• Ability to multi-task and manage multiple customer requests.
• Willingness to work flexible shifts (weekends, nights, holidays).
• Esko WebCenter, Esko Automation Engine experience.
• Amtech ERP experience.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Troubleshoot using diagnostic techniques and pertinent questions.
• Determine the best solution based on user input.
• Direct unresolved issues to the next level of support.
• Provide accurate information on IT products or services.
• Record events and resolutions in the helpdesk system.
• Maintain and update customer status and information.
• Support PC hardware, software, and LANs.
• Maintain documentation and licenses for software upgrades.

Skills

Customer service orientation

Communication skills

Team collaboration

Education

BS Degree in Information Systems, Business or related field

Tools

Office365

SharePoint

Microsoft CRM

Esko WebCenter

Esko Automation Engine

Amtech ERP

Job description

Bay Cities in Pico Rivera, CA, is seeking an IT Level 1 Support Technician for 1st shift to provide fast and useful technical assistance on computer systems. You will troubleshoot and answer queries on basic issues to solve them, serving as the first point of contact for users.

The role focuses on PC hardware, software, Office365, printers and LANs. A BS degree in information systems or related field, 1–3 years of Microsoft product support, and relevant certifications are required.