IT Support Technician (Tier 1-2) - Windows & VPN

Kier & Wright; Livermore (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental and Vision 100% paid

401(k) and Profit Sharing

Paid Holidays

Generous PTO

Free office snacks

Job summary

Kier + Wright is seeking an IT Support Technician in Livermore, CA to provide Tier 1 helpdesk support and grow into Tier 2 responsibilities. You will manage tickets, set up equipment, and troubleshoot a range of hardware and software issues for staff.

Ideal candidates have 1–3 years of Windows/Desktop support, basic networking, and some AutoCAD familiarity. Local travel to regional offices may be required.

Qualifications

• Bachelor's degree in Computer Science or related field or equivalent experience.
• 1-3 years IT support experience, desktops and laptops (Windows 10/11).
• General networking knowledge (TCP/IP, DHCP, DNS, SD-WAN, Wi‑Fi).
• Familiarity with Windows Server environments; AutoCAD setup experience preferred.
• PowerShell scripting is a plus; strong communication and customer service.

Responsibilities

• Respond to technical support requests in a timely manner.
• Diagnose and troubleshoot server/hardware/OS/software/printer issues.
• Support AutoCAD Civil3D plan and drawing production environments.
• Configure and deploy new Windows laptops/desktop workstations.
• Develop, maintain IT processes and draft user guides.
• Track asset inventory and assist with IT systems documentation.
• Monitor local Windows Servers, verify backups, assist remote users.
• Assist in large-scale network updates and software rollouts.

Skills

Windows support

Networking basics

PowerShell scripting

AutoCAD familiarity

Communication skills

Independent work

Education

Bachelor's degree in Computer Science or related field

Tools

Windows Server environments

Job description

Kier + Wright is seeking an IT Support Technician in Livermore, CA to provide Tier 1 helpdesk support and grow into Tier 2 responsibilities. You will manage tickets, set up equipment, and troubleshoot a range of hardware and software issues for staff.

Ideal candidates have 1–3 years of Windows/Desktop support, basic networking, and some AutoCAD familiarity. Local travel to regional offices may be required.