IT Support & Systems Technician

Killam Co; Laredo (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Killam Oil and Gas., Ltd is seeking a well-rounded IT support professional to join our Information Technology Department in Laredo, Texas. You will be the first point of contact for users, troubleshoot hardware and software, and help install and maintain systems.

The role requires 2+ years of experience, a high school diploma or equivalent plus an associate degree, and a willingness to relocate to Laredo if necessary. Bilingual English/Spanish is preferred.

Qualifications

• High school diploma or equivalent is required.
• Associate degree in computer science or a related field is preferred.
• Certifications such as CompTIA A+ are a plus but not required.
• Minimum 2+ years of experience in computer networks and systems maintenance.

Responsibilities

• Provide support to users and act as first point of contact for requests.
• Troubleshoot hardware and software issues promptly.
• Install, configure, and manage hardware and software components.
• Install and manage IP phones and video conferencing systems.
• Install and terminate Cat 5/Cat 6 cabling.
• Maintain system updates and patches across devices.
• Maintain hardware/software inventory and IT docs.
• Monitor system reports and address vulnerabilities with IT team.
• Stay current with IT support trends and technologies.

Skills

Confidentiality and discretion

Strong communication skills

Ability to work as part of a team

Methodical, organized, and disciplined

Critical thinking and analytical

Attention to detail

Strong user focus and support

Education

High school diploma or equivalent

Associate Degree in Computer Science

CompTIA A+ certification

Tools

Windows 10/11

macOS

Microsoft Office (Word, Excel, Outlook, Access)

Active Directory

VMware

Exchange Server

Antivirus/Firewall

CCTV

IP-Phone/VoIP

VPN

SQL Fundamentals

Event log analysis

Remote support tools

Job description

Killam Oil and Gas., Ltd is seeking a well-rounded IT support professional to join our Information Technology Department in Laredo, Texas. You will be the first point of contact for users, troubleshoot hardware and software, and help install and maintain systems.

The role requires 2+ years of experience, a high school diploma or equivalent plus an associate degree, and a willingness to relocate to Laredo if necessary. Bilingual English/Spanish is preferred.