Information Technology Support Specialist

Michael Aaron Staffing, LLC; Carrollton (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Global Organization near Dallas–Fort Worth, TX needs an IT Support Specialist to help maintain productivity by resolving technical issues, provisioning hardware, and managing internal networks for local and remote employees.

The ideal candidate will diagnose and resolve employee tech problems, configure new hardware, manage user accounts, and ensure reliable network connectivity, with strong communication skills and the ability to work with diverse teams.

Qualifications

• 2+ years of experience in internal IT support, help desk, or desktop support
• Strong technical troubleshooting skills and excellent communication

Responsibilities

• Employee Help Desk: diagnose and resolve hardware, software, network, and application issues for on-site and remote employees
• Device Provisioning: configure, deploy, and maintain company laptops (Windows/macOS), mobile devices, printers, and conference room equipment
• Identity & Access Management: manage onboarding and offboarding by provisioning user accounts, setting permissions, and password resets
• Infrastructure Maintenance: monitor and maintain local network infrastructure including Wi‑Fi, switches, and firewall
• Asset & Inventory Tracking: maintain accurate inventory of hardware, software licenses, and IT assets
• Documentation: create and update internal knowledge base articles, troubleshooting guides, and IT policy documentation

Skills

Technical troubleshooting

Customer support

Bilingual English/Spanish

Tools

Microsoft 365

Google Workspace

Job description

Our client Global Organization located near Dallas-Fort Worth, TX needs an IT Support Specialist who assists maintaining company productivity by resolving technical issues, provisioning hardware, and managing internal networks for local and remote employees.

Bilingual English/Spanish a strong Plus!

In this role, you will diagnose and resolve employee technical issues, configure new hardware, manage user accounts, and maintain internal network reliability. The ideal candidate pairs strong technical troubleshooting skills with excellent communication to deliver exceptional internal customer service

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Core Responsibiliti

• Employee Help Desk: Diagnose and resolve hardware, software, network, and application issues for on-site and remote employee
• Device Provisioning: Configure, deploy, and maintain company laptops (Windows/macOS), mobile devices, printers, and conference room equipmen
• Identity & Access Management: Manage employee onboarding and offboarding by provisioning user accounts, setting permissions, and handling password reset
• Infrastructure Maintenance: Monitor and maintain local network infrastructure, including Wi-Fi access points, switches, and firewall
• Asset & Inventory Tracking: Maintain an accurate inventory of all company hardware, software licenses, and IT asset
• Documentation: Create and update internal knowledge base articles, troubleshooting guides, and IT policy documentation for staff
• Hands on Experience: 2+ years of experience in an internal IT support, help desk, or desktop support
• le.Operating Systems: Deep troubleshooting knowledge of Windows 10/11 and macOS environmen
• ts.Cloud Suites: Proficient in administering cloud productivity suites like Microsoft 365 or Google Workspace
• ce.Networking: Solid understanding of TCP/IP, DNS, DHCP, VPNs, and basic network troubleshooting

MUST PASS EXTENSIVE BACKGROUND AND DRUG SCREEN.