IT Support Technician

Killam Co; Laredo (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Killam Oil and Gas., Ltd is seeking a well-rounded IT support professional to join our Information Technology Department in Laredo, Texas. You will be the first point of contact for users, troubleshoot hardware and software, and help install and maintain systems.

The role requires 2+ years of experience, a high school diploma or equivalent plus an associate degree, and a willingness to relocate to Laredo if necessary. Bilingual English/Spanish is preferred.

Qualifications

• High school diploma or equivalent is required.
• Associate degree in computer science or a related field is preferred.
• Certifications such as CompTIA A+ are a plus but not required.
• Minimum 2+ years of experience in computer networks and systems maintenance.

Responsibilities

• Provide support to users and act as first point of contact for requests.
• Troubleshoot hardware and software issues promptly.
• Install, configure, and manage hardware and software components.
• Install and manage IP phones and video conferencing systems.
• Install and terminate Cat 5/Cat 6 cabling.
• Maintain system updates and patches across devices.
• Maintain hardware/software inventory and IT docs.
• Monitor system reports and address vulnerabilities with IT team.
• Stay current with IT support trends and technologies.

Skills

Confidentiality and discretion

Strong communication skills

Ability to work as part of a team

Methodical, organized, and disciplined

Critical thinking and analytical

Attention to detail

Strong user focus and support

Education

High school diploma or equivalent

Associate Degree in Computer Science

CompTIA A+ certification

Tools

Windows 10/11

macOS

Microsoft Office (Word, Excel, Outlook, Access)

Active Directory

VMware

Exchange Server

Antivirus/Firewall

CCTV

IP-Phone/VoIP

VPN

SQL Fundamentals

Event log analysis

Remote support tools

Job description

Description

Summary

Looking for a well-rounded individual to join and help support the Killam Companies Information Technology Department.

Essential duties/responsibilities

• Provide support to users and serve as the first point of contact for support requests
• Troubleshoot hardware and software issues in a timely manner
• Install, configure, and manage hardware and software components to ensure usability
• Install, configure, and manage IP phones and video conferencing systems
• Install and terminate Cat 5 / Cat 6 cabling
• Upgrade system components and reinstall compatible operating systems and required software
• Install and upgrade antivirus software to maintain security at the user level
• Maintain system updates and patches across computers, iPhones, iPads, and other organizational devices
• Monitor internal system reporting tools, report vulnerabilities, and partner with the IT team to resolve them
• Perform tests and evaluations of new hardware and software
• Maintain hardware and software inventory
• Develop and maintain IT documentation and procedures
• Build and maintain strong working relationships across all departments
• Stay current with emerging trends and technologies in IT support

Requirements

Technical Requirements

• Windows 10/11
• macOS
• Microsoft Office Products: Word, Excel, Outlook, Access
• Active Directory
• Network troubleshooting
• VMware
• Exchange Server
• Antivirus and Firewall Functions
• CCTV
• IP-Phone/ VoIP systems
• VPN
• SQL Fundamentals
• Internet security and data privacy principles
• Event log analysis
• Remote support tools
• Printer and peripheral support

Education

• High school diploma or equivalent required
• Associate Degree in Computer Science, or similar relevant field
• Certifications are a plus but not required ex. CompTIA A+

Experience

2+ years of experience in computer networks and systems maintenance.

Location

Killam Oil and Gas., Ltd is located Laredo, Texas; this is an in-office position based at our office in Laredo, all applicants will be required to relocate, if necessary.

Skills

• Confidentiality and discretion
• Strong communication skills
• Ability to work as part of a team
• Methodical, organized, and disciplined approach to problem-solving
• Critical thinking and analytical skills
• Attention to detail and thoroughness
• Strong user focus and a genuine desire to assist coworkers

Licenses/Certifications

Must have a current valid driver’s license and a excellent driving record.

Physical Requirements

Must be able to perform the following physical activity on a frequent to constant basis:

• Sit for long periods of time.
• Lift 10–20 lbs. of files, plans, office supplies, or similar items.
• Constantly uses fingers and hands when dialing/answering the telephone and operating a computer or other office machinery, such as a copy machine, scanner, and computer printer.
• Ability to hear average or normal conversations and receive ordinary information through verbal communications in person or detect objects in and around job site over the telephone.
• Average, ordinary visual acuity is necessary to prepare or inspect documents; operate a computer or other office machinery.
• Walk short distances on slippery, even, and/or uneven surfaces.
• Stand, bend, stoop, kneel, crouch, twist, turn, or crawl.
• Fluency in both English and Spanish is required.

Working Conditions

• Majority of work is performed in an office atmosphere located inside a building with no hazardous or significantly unpleasant conditions.
• May require in frequent job site visits involve performing work in outdoor weather conditions with exposure to extreme cold, heat, and noise depending upon project site.
• May travel locally during the workday.

Other Requirements

Must be able to:

• Adhere to the highest standards of ethics, integrity, professionalism, and discretion.
• Project a courteous, professional and positive approach with clients, subcontractors, employees, and authorizing agencies while providing prompt, efficient, and accurate assistance.
• Follow and exchange basic instructions, information, and guidelines.
• Make decisions based on experience or knowledge with minimal supervision.
• Participate in training and development opportunities offered to maintain related software and safety knowledge.
• Adhere to and perform functions according to company and OSHA safety guidelines.
• Maintain regular, timely, and predictable attendance.
• Represent the company in a professional manner to callers and visitors.