Senior IT Infrastructure & Support Lead

Imperative Logistics Group®; Laredo (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Imperative Logistics Group® is seeking a Technical Support & Infrastructure Manager in Laredo, Texas. This role is responsible for the stability, availability, security, and performance of the company’s IT infrastructure and end-user support services. The manager will lead support and infrastructure teams to ensure reliable operations while improving service quality.

The position requires strong leadership and communication skills, a Bachelor's degree in IT or related field, and proficiency in English and Spanish. This role is on-site five days a week.

Qualifications

• 5+ years of experience in IT infrastructure and support roles.
• 3+ years in a leadership or management position.
• Proficient in English and Spanish.

Responsibilities

• Oversee design and implementation of IT infrastructure.
• Lead the Helpdesk / Technical Support team providing Tier 1–3 support.
• Manage infrastructure and support budgets.

Skills

Leadership skills

Troubleshooting abilities

Communication skills

Customer-focused mindset

Strategic thinking

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Windows Server

Active Directory

Microsoft 365

Backup and DR tools

Job description

Imperative Logistics Group® is seeking a Technical Support & Infrastructure Manager in Laredo, Texas. This role is responsible for the stability, availability, security, and performance of the company’s IT infrastructure and end-user support services. The manager will lead support and infrastructure teams to ensure reliable operations while improving service quality.

The position requires strong leadership and communication skills, a Bachelor's degree in IT or related field, and proficiency in English and Spanish. This role is on-site five days a week.