IT Help Desk

Lorven Technologies Inc.; Corpus Christi (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A dynamic team is seeking a Tech Support Analyst in Corpus Christi, TX. The role involves assisting with hardware installation and resolving issues for users of all skill levels. Successful candidates will have a strong background in ITIL, troubleshooting hardware problems, and possess excellent communication skills to effectively support non-IT personnel.

Qualifications

• Experience with ITIL and ITSM frameworks.
• Proficiency in troubleshooting hardware issues.
• Able to communicate effectively with users of varying technical skill levels.

Responsibilities

• Provide assistance with hardware installation and issue resolution.
• Follow escalation procedures as per service level agreement.
• Document each call accurately in the incident management tool.

Skills

ITIL

Service Desk

ITSM

Hardware Deploy and Maintenance

Troubleshoot

Communication skills with non IT People

Ability to work autonomously

Job description

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Location: Corpus Christi, TX (Onsite - 5 days a week in the office)

Job Type: W2

Job Description:

• As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.

Responsibilities:

• Assist with new hires and acquisitions.
• Follow all escalation procedures according to the service level agreement
• Use a remote control tool to assist end users when needed
• Provide an accurate record of each call in the incident management tracking tool
• Anticipate customer needs and proactively identify solutions
• Plan, prioritize, organize, and complete work to meet established objectives

Mandatory Skills Description:

• ITIL
• Service Desk, ITSM
• Hardware Deploy and Maintenance
• Troubleshoot
• Driving license and own vehicle
• Nice-to-Have Skills Description:
• Communication skills with non IT People
• Ability to work autonomously.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Banking

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