Service Desk Engineer- Need Local to Texas

Galactic Minds INC; Port Arthur (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT support company located in Port Arthur, Texas, is seeking a Service Desk Engineer to provide onsite support for plant and office environments. The successful candidate will troubleshoot a variety of issues, maintain IT infrastructure, and support end users in industrial settings. Strong experience in desktop support, familiarity with Windows, basic networking knowledge, and communication skills are essential. This role offers an opportunity to work independently in a dynamic environment.

Qualifications

• Experience in Service Desk / Desktop Support role.
• Strong troubleshooting skills for Windows OS and MS Office.
• Basic networking knowledge (LAN/Wi-Fi, VPN, connectivity issues).
• Experience working in plant/industrial or field environments preferred.

Responsibilities

• Provide onsite L1/L2 technical support for plant and office users.
• Troubleshoot hardware, software, network, and printer issues.
• Install, configure, and maintain desktops, laptops, and peripherals.
• Manage user accounts, access permissions, and basic security tasks.
• Support plant environment systems and ensure uptime.
• Handle incident tickets and document resolutions.

Skills

Service Desk / Desktop Support experience

Strong troubleshooting for Windows OS

Basic networking knowledge

Ability to work independently

Good communication skills

Job description

We are seeking a Service Desk Engineer to provide onsite IT support for plant and office environments. The role requires hands‑on troubleshooting, end-user support, and maintaining IT infrastructure in an oil & gas plant setting.

Key Responsibilities

• Provide onsite L1/L2 technical support for plant and office users
• Troubleshoot hardware, software, network, and printer issues
• Install, configure, and maintain desktops, laptops, and peripherals
• Manage user accounts, access permissions, and basic security tasks
• Support plant environment systems and ensure uptime
• Handle incident tickets and document resolutions
• Coordinate with remote IT teams and escalate complex issues when needed
• Maintain IT inventory and asset tracking

Required Skills

• Experience in Service Desk / Desktop Support role
• Strong troubleshooting skills for Windows OS and MS Office
• Basic networking knowledge (LAN/Wi‑Fi, VPN, connectivity issues)
• Experience working in plant/industrial or field environments preferred
• Ability to work independently as a solo onsite engineer
• Good communication and documentation skills