Field IT Support Analyst

VC5 Consulting; Odessa (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

VC5 Consulting is seeking a Technical Support Specialist based in Odessa, TX to provide tier two support in the oil and gas industry. This role involves working collaboratively, utilizing Active Directory and Microsoft Intune for effective issue resolution across sites.

Candidates should have a strong background in technical support and oil and gas experience. The position is contract-to-hire, offering opportunities for growth within the company.

Qualifications

• Demonstrated oil and gas experience, with a focus on technical support roles.
• Proven tier two support experience, effectively managing user issues and escalations.
• Experience with Active Directory, managing user accounts and permissions in a corporate environment.
• Proficiency in Microsoft Intune for device management and troubleshooting.

Responsibilities

• Provide tier two technical support for users at a primary site and across multiple regions, ensuring efficient resolution of issues.
• Utilize Active Directory for user management, security, and compliance.
• Leverage Microsoft Intune to manage devices and maintain operational efficiency.
• Collaborate with team members to share knowledge and improve support processes.

Skills

Technical support experience

Active Directory

Microsoft Intune

Collaboration

Job description

Overview

This role involves providing tier two technical support within the oil and gas industry, primarily focusing on one site while also assisting multiple regions. The position requires the use of a company vehicle for travel within the area, ensuring that support is readily available when needed. Candidates will work in a collaborative environment, addressing technical issues and contributing to the stability of operations.

Key Responsibilities

• Provide tier two technical support for users at a primary site and across multiple regions, ensuring efficient resolution of issues.
• Utilize Active Directory for user management, security, and compliance, contributing to a secure IT environment.
• Leverage Microsoft Intune to manage devices and maintain operational efficiency, addressing any challenges that arise.
• Collaborate with team members to share knowledge and improve support processes, enhancing overall service delivery.

Required Qualifications

• Demonstrated oil and gas experience, with a focus on technical support roles.
• Proven tier two support experience, effectively managing user issues and escalations.
• Experience with Active Directory, managing user accounts and permissions in a corporate environment.
• Proficiency in Microsoft Intune for device management and troubleshooting.

Additional Details

• Location: Odessa, TX 79765
• Employment Type: Contract-to-Hire