IT Support Center Analyst — First-Line Tech Support

Morrison Foerster; Coral Gables (FL); On-site; USD 63,000 - 99,000; Full time

Job summary

Morrison Foerster is seeking a Support Center Analyst to deliver Firmwide first-line IT support, administer systems, and resolve incidents with a focus on customer service. You will handle onboarding/offboarding, manage user accounts, and support Azure AD, MECM, Entra ID, MFA and Intune to support mobile devices.

The role requires strong communication, problem-solving, and teamwork, with rotational weekly on-call coverage during weekends and after-hours.

Qualifications

• High school diploma or GED required; AA degree or IT certs a plus.
• Knowledge of Windows 11 Enterprise, MS Office 365, and remote access technologies (VPN, RDP, AVD, wireless, mobile).
• Prior client service experience with strong customer service skills.
• Knowledge of PowerShell and system administration is a plus.
• Strong analytical, problem-solving, and organizational skills.
• Proactive, collaborative, and solution-oriented with accountability and initiative.

Responsibilities

• Provide Firmwide first-line IT support via phone, email, and voicemail.
• Log, troubleshoot, resolve, and escalate incidents in ServiceNow with quick resolutions.
• Administer Azure AD, MECM, Entra ID, MFA, and Intune for user accounts and devices.
• Maintain Support Center knowledge base and ticket records.
• Onboard/offboard users and manage distribution lists; collaborate to maintain service levels.

Skills

Windows 11 Enterprise

MS Office 365

Remote access tech

PowerShell

Customer service

Onboarding/offboarding

Exchange administration

Education

High School Diploma or GED

AA degree in Computer Information Systems or Computer Science or IT cert

Tools

Azure Active Directory

MECM

Intune

Entra ID

MIMECAST

LogRhythm

Job description

Morrison Foerster is seeking a Support Center Analyst to deliver Firmwide first-line IT support, administer systems, and resolve incidents with a focus on customer service. You will handle onboarding/offboarding, manage user accounts, and support Azure AD, MECM, Entra ID, MFA and Intune to support mobile devices.

The role requires strong communication, problem-solving, and teamwork, with rotational weekly on-call coverage during weekends and after-hours.