User Support & Systems Analyst

Miller Johnson; Detroit (MI); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) retirement plan

Tuition reimbursement

Adoption assistance

Descripción de la vacante

Miller Johnson in Detroit seeks a User Support & Systems Analyst to provide frontline IT support and help maintain Microsoft 365, Entra ID, and device management. You will handle end-user issues, assist with system maintenance, and contribute to security initiatives and technology projects.

The role involves working in the IT department, with occasional travel between firm offices, and opportunities to mentor Service Desk Analysts while expanding Microsoft 365 and Intune expertise.

Formación

• Two+ years of IT support, help desk, or service desk experience.
• Experience supporting Windows operating systems and Microsoft 365.
• Experience with Microsoft Entra ID and Active Directory.

Responsabilidades

• Provide technical support via phone, email, ticketing system, and in-person interactions.
• Diagnose and resolve hardware, software, mobile device, and network issues.
• Administer Microsoft 365, Entra ID, Teams, SharePoint, and Exchange Online.
• Support endpoint management through Microsoft Intune.
• Participate in system maintenance, security initiatives, and technology projects.
• Manage user accounts for new hires, role changes, and departures, including access and group membership.
• Deploy and configure laptops using Windows Autopilot and Intune, maintain asset records.
• Support firm and legal apps such as NetDocuments and Intapp.
• Occasional after-hours support rotation including Level 2 escalations.
• Follow information security policies and handle confidential information appropriately.
• Develop technical documentation and process improvements.

Conocimientos

IT support experience

Troubleshooting

Windows OS

Microsoft 365

Entra ID

Active Directory

PowerShell scripting

Communication skills

Educación

High school diploma or equivalent

Some college coursework in IT

Herramientas

Microsoft Intune

Windows Autopilot

SharePoint

Exchange Online

Descripción del empleo

Miller Johnson is looking for a User Support & Systems Analyst in our Detroit Office. In this role you will serve as both a frontline support resource and an operational contributor within the IT department. This role maintains responsibility for resolving end-user issues while also supporting Microsoft 365 administration, endpoint management, system maintenance, security initiatives, and technology projects.

Why Miller Johnson

What sets Miller Johnson apart is not only the work we do, but how we do it. We offer meaningful work, a collaborative environment, and a culture where people are valued, supported, and empowered to grow. Guided by our core values of integrity and candor, grit, a down-to-earth approach, commitment to excellence, and commitment to impact, we create opportunities for every team member to develop professionally, build strong relationships, contribute to the firm's success, and build a rewarding career.

What You Will Do

As a User Support & Systems Analyst you will:

• Provide technical support via phone, email, ticketing system, and in-person interactions.
• Diagnose and resolve hardware, software, mobile device, and network issues.
• Administer Microsoft 365, Entra ID, Teams, SharePoint, and Exchange Online.
• Support endpoint management through Microsoft Intune.
• Participate in system maintenance, security initiatives, and technology projects.
• Manage user accounts for new hires, role changes, and departures, including access and distribution group membership.
• Deploy and configure laptops and other devices using Windows Autopilot and Microsoft Intune, and maintain accurate asset records.
• Support firm and legal applications, such as NetDocuments and Intapp.
• Participate in the after-hours support rotation, including Level 2 escalations.
• Follow the firm’s information security policies and handle confidential client and firm information appropriately.
• Develop technical documentation and process improvements.
• Occasional travel between firm offices may be required to provide onsite support, participate in projects, or assist with technology deployments.
• Serve as a technical resource and mentor to Service Desk Analysts when appropriate
• Demonstrate initiative in expanding technical knowledge and administrative responsibilities.
• Develop expertise in Microsoft 365, endpoint management, automation, and infrastructure support.
• Pursue relevant technical certifications.
• All other duties as assigned.

Qualifications include:

• High school diploma or equivalent required.
• Two or more years of IT support, help desk, or service desk experience.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience supporting Windows operating systems, Microsoft 365, and related technologies.
• Working knowledge of Active Directory, Microsoft Entra ID, and basic networking concepts.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Microsoft Teams, and Zoom.
• Excellent written and verbal communication, interpersonal, and customer service skills.
• Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail.
• Demonstrated ability to maintain confidentiality and exercise sound judgment.
• Collaborative, adaptable, and service-oriented approach to supporting users and business needs.

Preferred Education and Experience include:

• Some college or trade school coursework in information technology or a related field
• Experience with Microsoft Intune, Exchange Online, and SharePoint.
• Familiarity with PowerShell scripting and automation.
• Experience supporting servers, virtualization platforms, or endpoint management systems.
• Microsoft certifications such as MS-900, AZ-900, MD-102, MS-102

We are committed to fostering an exceptional work experience that includes a healthy work-life balance and an inclusive culture that values uniquely talented team members. We are proud to offer flexible scheduling, paid time off, and annual performance reviews. Our benefit package includes medical, dental, vision, life insurance, short- and long-term disability insurance, paid parental leave, tuition reimbursement, adoption assistance, and a 401(k)-retirement plan.

Miller Johnson is proud to be an Equal Opportunity Employer.