IT Support & Systems Admin I

Charlevoix Area Chamber of Commerce; Michigan; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare benefits

401k retirement savings

Paid time off

Job summary

The Enterprise Admin I position at Harbor provides first-level technical support to internal users, diagnosing and remedying IT issues. The role uses the internal IT helpdesk system to organize workload and interacts with internal customers, with guidance from the CTO on projects.

Responsibilities include setup of workstations and peripherals, ERP application support (IFS), vendor coordination, process automation, and responsive end-user support.

Qualifications

• 1 year of related experience or current College student pursuing a degree in computer science or a related field.
• Familiarity with Networking Fundamentals.
• Experience with email systems (Google Apps, Email Clients/Protocols).
• Working knowledge of MS Office, Google Docs, and/or other office computing tools.

Responsibilities

• Setup and support of new workstations, laptops, networking hardware, desk and mobile phones, printers, video conferencing hardware, A/V equipment, etc.
• Business Application Installation/Support (ERP, CAD, Creative/Design Software, etc).
• Tier I support issues with ERP Application (IFS).
• Work with vendors to repair/replace/return computer equipment.
• Automate manual processes to make a more efficient environment.
• Respond to email and phone calls regarding desktop and help desk requests from end users.
• Ability to travel to remote locations, including Harbor’s facilities approximately 2x per year.
• Other duties may be assigned at any time.

Skills

Networking Fundamentals

Desktop support

Education

Pursuing CS degree

Tools

MS Office

Google Docs

Google Apps

Job description

The Enterprise Admin I position at Harbor provides first-level technical support to internal users, diagnosing and remedying IT issues. The role uses the internal IT helpdesk system to organize workload and interacts with internal customers, with guidance from the CTO on projects.

Responsibilities include setup of workstations and peripherals, ERP application support (IFS), vendor coordination, process automation, and responsive end-user support.