Information Services Technician

Ahhmgt; Marksville (LA); On-site; USD 38,000 - 56,000; Full time

Job summary

Ahhmgt is seeking an IT Support Specialist I to serve as the first point of contact for technical operations, ensuring workstation performance and business continuity. The role requires 6–12 months in a technical support or customer-centric environment, with hands-on diagnosis of hardware, software, and connectivity issues.

You will deploy corporate systems, manage basic user access, and contribute to internal docs.

Qualifications

• Minimum of 6 to 12 months of experience in technical support or a customer‑centric environment.
• Proven history of managing and documenting service requests within an IT service management platform.
• Hands-on experience diagnosing hardware, software, and peripheral connectivity issues.
• Strong foundational knowledge of Windows and macOS, basic networking protocols, and exceptional communication skills.

Responsibilities

• Deploy corporate systems within established service level agreements.
• Manage basic user access and permissions.
• Contribute to internal technical documentation.

Skills

Windows and macOS knowledge

Basic networking concepts

Exceptional communication skills

Customer service mindset

Tools

ITSM platform

Job description

The IT Support Specialist I serves as a critical first point of contact within our technical operations team, delivering high-quality assistance to optimize workstation performance and ensure business continuity. This role requires a professional demeanor and a minimum of 6 to 12 months of experience in a technical support or customer-centric environment. The ideal candidate has a proven history of managing and documenting service requests within an IT service management platform, as well as hands-on experience diagnosing hardware, software, and peripheral connectivity issues. Operating under established service level agreements, the specialist will deploy corporate systems, manage basic user access and permissions, and contribute to internal technical documentation. Strong foundational knowledge of Windows and macOS, basic networking protocols, and exceptional communication skills are required to successfully translate technical solutions for non-technical business partners.

Equal Opportunity Employer
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