IT Support Specialist I

Child Development Schools; Columbus (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Child Development Schools in Columbus, GA is seeking an IT Support Specialist to provide first-line technical assistance to end users via phone, in person, and through a ticketing system. You will document actions and resolutions, prioritize issues, and assist with onboarding and equipment configuration.

You will coordinate with vendors and troubleshoot workstations, printers, and software while maintaining exceptional customer service.

Qualifications

• Candidates must provide first-line IT support to end users.
• Strong written and verbal communication for ticket documentation.
• Ability to prioritize issues and manage time effectively.

Responsibilities

• Answer phone calls and emails and enter or update IT Support tickets from end users requiring technical support.
• Ensure all issues, actions taken, and resolutions are documented in the IT Support ticketing system.
• Monitor ticketing system and respond to and triage new issues quickly.
• Evaluate urgency of IT issues and prioritize accordingly.
• Provide exceptional customer service while resolving IT issues.
• Configure and troubleshoot workstations, printers, software, and hardware.
• Assist with onboarding of new users and configuration of new sites’ equipment.
• Proactively identify and resolve IT issues not yet reported.
• Escalate issues to IT Support Supervisor or higher-level teams when needed.
• Coordinate with network and telephone vendors for troubleshooting.
• Perform other duties as requested by supervisor or director.

Skills

End-user support

Customer service

Troubleshooting

Documentation

Prioritization

Tools

IT ticketing system

Job description

The IT Support Specialist will provide technical support to end-users via telephone, in person, and through an IT Support ticketing system. This role is the first level support for internal customer support and technical issues.

• Answer phone calls and emails and enter or update IT Support tickets from end users requiring technical support
• Ensure all issues, actions taken, and resolutions are thoroughly documented in the IT Support ticketing system
• Monitor IT Support ticketing system and quickly and effectively respond to and work new issues
• Evaluate urgency of and prioritize IT Support issues effectively
• Provide exceptional customer service to end users while resolving their IT issues
• Configure and troubleshoot workstations, printers, software, and hardware
• Assist with onboarding of new users and configuration of new sites’ equipment
• Be proactive and find and resolve IT issues that may have not yet been reported
• Know when to escape issues to the IT Support Supervisor or higher-level support
• Work directly with network and telephone vendors for troubleshooting
• Perform other duties as requested by the supervisor or director