Enterprise Admin I

Charlevoix Area Chamber of Commerce; Michigan; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare benefits

401k retirement savings

Paid time off

Job summary

The Enterprise Admin I position at Harbor provides first-level technical support to internal users, diagnosing and remedying IT issues. The role uses the internal IT helpdesk system to organize workload and interacts with internal customers, with guidance from the CTO on projects.

Responsibilities include setup of workstations and peripherals, ERP application support (IFS), vendor coordination, process automation, and responsive end-user support.

Qualifications

• 1 year of related experience or current College student pursuing a degree in computer science or a related field.
• Familiarity with Networking Fundamentals.
• Experience with email systems (Google Apps, Email Clients/Protocols).
• Working knowledge of MS Office, Google Docs, and/or other office computing tools.

Responsibilities

• Setup and support of new workstations, laptops, networking hardware, desk and mobile phones, printers, video conferencing hardware, A/V equipment, etc.
• Business Application Installation/Support (ERP, CAD, Creative/Design Software, etc).
• Tier I support issues with ERP Application (IFS).
• Work with vendors to repair/replace/return computer equipment.
• Automate manual processes to make a more efficient environment.
• Respond to email and phone calls regarding desktop and help desk requests from end users.
• Ability to travel to remote locations, including Harbor’s facilities approximately 2x per year.
• Other duties may be assigned at any time.

Skills

Networking Fundamentals

Desktop support

Education

Pursuing CS degree

Tools

MS Office

Google Docs

Google Apps

Job description

The Enterprise Admin I position will provide first level technical support, work directly with users to diagnose, and remedy their IT related problem. This position will also help research and implement systems needed as directed by the CTO. The Enterprise Admin I role will utilize our internal IT support system to help organize and prioritize the workload and will have a high degree of interaction with internal customers. This position will receive guidance on project work and will follow defined departmental policies and procedures.

Essential Duties and Responsibilities

Setup and support of new workstations, laptops, networking hardware, desk and mobile phones, printers, video conferencing hardware, A/V equipment, etc

Business Application Installation/Support (CAD, ERP, Creative/Design Software, etc)

Tier I support issues with ERP Application (IFS)

Work with vendors to repair/replace/return computer equipment

Automate manual processes to make a more efficient environment

Respond to email and phone calls regarding desktop and help desk requests from end users

Ability to travel to remote locations, including Harbor’s facilities approximately 2x per year

Other duties may be assigned at any time

Education and/or Experience

1 year of related experience or current College student pursuing a degree in computer science or a related field

Familiarity with Networking Fundamentals

Experience with email systems (Google Apps, Email Clients/Protocols)

Working knowledge of MS Office, Google Docs, and/or other office computing tools

Benefits and Perks

We're committed to providing competitive, affordable benefits to support our employees and their families. Our compensation packages are market-based, and if you're hired at Harbor your compensation will be determined considering factors such as skills, education, and experience. We believe a strong benefits and compensation package is essential for employee well-being and financial security.

Full-time employee benefits include the following:

• Free primary and preventive healthcare for eligible employees and their dependents, offered onsite and virtually!
• Two affordable healthcare coverage (Medical, Vision, Dental, RX) plan options, one of which has a $0 employee premium contribution for employees and all of their dependents
• Health Savings Account for those enrolled in our HDHP Medical Plan Option, with company funding and matching contribution
• Flexible Spending Account for those enrolled in our Core PPO Medical Plan
• 401k retirement savings plus company match
• Paid time off, including up to 12 paid holidays per year depending on your schedule
• Paid Life Insurance, AD&D, and Disability Benefits
• Employee Assistance Program
• Wellness Initiatives
• Anniversary Milestone Awards
• Tuition Reimbursement
• Pet Insurance
• Hospital Indemnity and Critical Illness Insurance