IT Support Tech I

Applied Technical Services, LLC; Tempe (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

Applied Technical Services, LLC is seeking an IT Support Tech I to support the IT department by coordinating hardware and software requests and providing first-level technical support. The role includes maintaining asset inventories and procuring equipment and licenses while working closely with team members and vendors.

The ideal candidate will ensure efficient delivery of IT services, assist with documentation, and support various IT projects.

Responsibilities

• Stage new systems for deployment by the IT helpdesk.
• Perform basic Active Directory user management.
• Serve as primary contact for IT hardware requests.
• Procure IT hardware including workstations and peripherals.
• Complete receiving of IT hardware to support invoice processing.
• Maintain accurate inventory of IT assets and lifecycle tracking.
• Serve as primary contact for IT software requests.
• Procure and track software licenses.
• Procure company cell phones and hotspots through vendors.
• Maintain cellular device inventory records.
• Support documentation of IT systems and environment.
• Assist IT team with projects and other assigned tasks.

Job description

The IT Support Tech I supports the IT department by coordinating hardware and software requests, maintaining asset inventories, and providing first-level technical support. This role is responsible for procuring equipment and licenses, tracking lifecycle and ownership of IT assets, and assisting with IT projects. The position works closely with team members, managers, end users, and vendors to ensure efficient and accurate delivery of IT services.

Responsibilities

• Stage new systems for deployment by the IT helpdesk
• Perform basic Active Directory user management
• Serve as primary contact for IT hardware requests
• Procure IT hardware including workstations and peripherals
• Complete receiving of IT hardware to support invoice processing
• Maintain accurate inventory of IT assets and lifecycle tracking
• Serve as primary contact for IT software requests
• Procure and track software licenses
• Procure company cell phones and hotspots through vendors
• Maintain cellular device inventory records
• Support documentation of IT systems and environment
• Assist IT team with projects and other assigned tasks