Enterprise Admin I

Harbor Industries; Charlevoix (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free healthcare

401k retirement plan

Paid time off

Tuition reimbursement

Employee Assistance Program

Dental & Vision

Life Insurance

Wellness initiatives

Paid holidays

Pet Insurance

Job summary

Harbor Industries is seeking an Enterprise Admin I to deliver first-line technical support to users and assist with installing and maintaining critical systems. You will work under the CTO’s direction, prioritize tasks in the IT queue, and ensure adherence to departmental policies.

The role involves hands-on workstation setup, ERP and software support, vendor coordination, and occasional travel to Harbor sites.

Qualifications

• Provide first level IT support to users and diagnose issues.
• Familiarity with ERP applications and related software.
• Experience with email systems and standard office tools.
• Willingness to travel for, approx. 2x per year.

Responsibilities

• Setup and support of workstations, laptops, networking hardware, phones, printers, and AV equipment.
• Installation and support of business applications (CAD, ERP, design software).
• Tier I ERP application support (IFS).
• Coordinate with vendors to repair/replace equipment.
• Automate manual processes to improve efficiency.
• Handle email/phone requests from end users and respond promptly.
• Travel to Harbor locations approximately twice per year.

Skills

Customer service

Problem solving

Communication

Teamwork

Education

1 year of related experience or current College student pursuing a degree in computer science

Familiarity with Networking Fundamentals

Experience with Google Apps / email systems

MS Office / Google Docs proficiency

Tools

IFS ERP

CAD software

Creative/Design Software

Google Apps

Email clients/protocols

MS Office

Job description

The Enterprise Admin I position will provide first level technical support, work directly with users to diagnose, and remedy their IT related problem. This position will also help research and implement systems needed as directed by the CTO The Enterprise Admin I role will utilize our internal IT support system to help organize and prioritize the workload and will have a high degree of interaction with internal customers. This position will receive guidance on project work and will follow defined departmental policies and procedures.

Essential Duties and Responsibilities

Setup and support of new workstations, laptops, networking hardware, desk and mobile phones, printers, video conferencing hardware, A/V equipment, etc

Business Application Installation/Support (CAD, ERP, Creative/Design Software, etc)

Tier I support issues with ERP Application (IFS)

Work with vendors to repair/replace/return computer equipment

Automate manual processes to make a more efficient environment

Respond to email and phone calls regarding desktop and help desk requests from end users

Ability to travel to remote locations, including Harbor’s facilities approximately 2x per year

Other duties may be assigned at any time

Education and/or Experience

1 year of related experience or current College student pursuing a degree in computer science or a related field

Familiarity with Networking Fundamentals

Experience with email systems (Google Apps, Email Clients/Protocols)

Working knowledge of MS Office, Google Docs, and/or other office computing tools

Benefits and Perks

We're committed to providing competitive, affordable benefits to support our employees and their families. Our compensation packages are market-based, and if you're hired at Harbor your compensation will be determined considering factors such as skills, education, and experience. We believe a strong benefits and compensation package is essential for employee well-being and financial security.

Full-time employee benefits include the following:

• Free primary and preventive healthcare for eligible employees and their dependents, offered onsite and virtually!
• Two affordable healthcare coverage (Medical, Vision, Dental, RX) plan options, one of which has a $0 employee premium contribution for employees and all of their dependents
• Health Savings Account for those enrolled in our HDHP Medical Plan Option, with company funding and matching contribution
• Flexible Spending Account for those enrolled in our Core PPO Medical Plan
• 401k retirement savings plus company match
• Paid time off, including up to 12 paid holidays per year depending on your schedule
• Paid Life Insurance, AD&D, and Disability Benefits
• Employee Assistance Program
• Wellness Initiatives
• Anniversary Milestone Awards
• Tuition Reimbursement
• Pet Insurance
• Hospital Indemnity and Critical Illness Insurance