IT Support Supervisor

Revel Staffing; Sandusky (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Revel Staffing in Sandusky, OH, seeks an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success.

This hands-on leadership role combines healthcare IT knowledge with team management, training, and operational support to ensure employees are prepared to use business and clinical applications effectively while maintaining system stability and data accuracy.

Qualifications

• High school diploma or equivalent.
• At least two years in IT operations, application support or healthcare technology.
• Experience leading employees or supervisory roles.
• HIPAA compliance training or credential.
• Experience with remote teams and distributed workforce.
• Strong leadership and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to explain technical information to users with varying knowledge.
• Collaborate with clinical, operational, compliance and technical stakeholders.

Responsibilities

• Lead and develop a remote team of IT training and application support specialists.
• Manage workloads, schedules, priorities, and monitor performance.
• Develop, configure, test, and deliver IT and healthcare application training programs.
• Ensure new and existing employees receive consistent, accurate training.
• Support application readiness, system stability, data integrity, and end-user adoption.
• Coordinate training for system implementations, upgrades, workflow changes, and initiatives.
• Partner with clinical, operational, compliance, and technical leaders to identify training needs.
• Maintain training materials, SOPs, knowledge-base articles, workflows, and documentation.
• Review recurring issues and improve processes to reduce errors and improve end-user experience.
• Track performance metrics, service levels, training completion, and trends.
• Promote a service-first culture centered on accountability, collaboration, and improvement.
• Ensure HIPAA compliance in all activities and escalate complex concerns as needed.
• Perform additional IT leadership and support responsibilities as assigned.

Skills

Leadership

Communication

Project management

Documentation

HIPAA compliance

Education

High School Diploma

Job description

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success.

This is a hands‑on leadership role for someone who combines strong healthcare IT knowledge with team management, training, and operational support experience. The IT Support Supervisor will help ensure employees are prepared to use business and clinical applications effectively while maintaining system stability, data accuracy, security, and regulatory compliance.

The ideal candidate is an organized, service‑focused leader who can manage competing priorities, improve support processes, develop employees, and collaborate effectively with clinical, operational, and technical teams.

Key Responsibilities

• Lead, coach, and develop a remote team of IT training and application support specialists
• Assign workloads, manage schedules, establish priorities, and monitor team performance
• Oversee the development, configuration, testing, and delivery of IT and healthcare application training programs
• Ensure new and existing employees receive consistent, accurate, and engaging technology training
• Support application readiness, system stability, data integrity, and end‑user adoption
• Coordinate support and training activities for system implementations, upgrades, workflow changes, and organizational initiatives
• Partner with clinical, operational, compliance, and technical leaders to identify training and support needs
• Maintain and improve training materials, standard operating procedures, knowledge‑base articles, workflows, and technical documentation
• Review recurring support issues and identify opportunities to improve processes, reduce errors, and strengthen the end‑user experience
• Track team performance, service levels, training completion, support trends, and other operational metrics
• Promote a service‑first culture centered on accountability, professionalism, collaboration, and continuous improvement
• Ensure all support and training activities comply with HIPAA requirements, privacy standards, security policies, and organizational procedures
• Escalate complex application, system, security, or workflow concerns to the appropriate technical or operational teams
• Perform additional IT leadership and support responsibilities as assigned

Required Qualifications

• High school diploma or equivalent
• At least two years of experience in IT operations, application support, technical training, healthcare technology, or a related field
• Previous experience leading employees, coordinating team workloads, or serving in a senior or supervisory capacity
• Current HIPAA compliance training or credential
• Working knowledge of healthcare applications, IT support workflows, data integrity, and end‑user training practices
• Experience supporting remote employees and distributed teams
• Strong leadership, communication, organization, documentation, and problem‑solving skills
• Ability to manage multiple priorities and respond effectively in a fast‑paced environment
• Ability to communicate technical information clearly to users with varying levels of technical knowledge
• Ability to collaborate effectively with clinical, operational, compliance, and technical stakeholders